Industry News

Here's what's happening in your industry.

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Aetna Digital Claims Submission is Now Available!

May 26, 2022
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As of May 12, Aetna Medicare members can now submit claims digitally through the member website.

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Now Available: Aetna Producer and Consultant Podcast library

May 26, 2022
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Have you heard about the new Podcasts designed specifically for agents?

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SureBridge Benefit Change Option for Existing DVH Product Customers

May 25, 2022
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Understanding some budgets may not allow for a rate increase, SureBridge is offering an option that may help with the recent announcement about price adjustments.

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May 25th is National Senior Fitness Day!

May 25, 2022
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It's a great day to remind members how much we care about their health and safety!

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Important Reminders about Molina's COVID-19 Resources

May 23, 2022
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With the public health emergency now extending beyond July, it's important to remind members and potential members of the ways Molina Healthcare provides information and benefits that help protect them from COVID

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Humana Topic of the Week: Insulin Savings Program and Diabetic Testing Supplies

May 23, 2022
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Humana has expanded its participation in the Part D Senior Savings Model in many plans across the US

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Medico Launches Enhanced Product and New Customer App

May 23, 2022
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On June 1, 2022, Medico’s Hospital Indemnity product is getting enhanced. New and existing clients will have access to new benefits, all at the same great cost.

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Excellus BCBS Medicare Broker News - Vol. 4 No. 5

May 19, 2022
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Excellus BlueCross Blue Shield HMO plans have earned 5 out of 5 stars from Medicare in the Rochester area for 2022!

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Provider Updates: Check out a few of Clover's newest providers

May 17, 2022
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Clover Health is expanding their network!

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NAHU Discusses Medicare Final Rule with CMS

May 17, 2022
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Further information about the most recent CMS rule regarding telephone conversations with beneficiaries

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Humana Topic of the Week: Reach Rewards, Member Care Assessments, and CenterWell

May 17, 2022
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Are you filling out member car assessments or taking advantage of Reach Rewards? Learn more...

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Breaking News - CMS Publishes Final Rule Regulating Field Agent Call Recordings

May 11, 2022
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CMS published a final ruling on 5/9/2022 announcing policy and regulatory revisions for Contract Year 2023.

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Premium Change for SureBridge Prime DVH

May 9, 2022
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Information about the upcoming premium changes for the Dental-Vision-Hearing market

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Humana Topic of the Week: Medicare Document Library

May 9, 2022
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Helpful notes on how to view the Medicare Document Library from Humana

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The Facts About Medicare Spending

May 5, 2022
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An aging U.S. population, rising enrollment, and higher costs per person have contributed to the growth in total Medicare spending

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Benefits to being an Independent Agent

May 5, 2022
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It’s not unusual to wonder whether switching from being an independent agent to a captive agent is the right move.

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More Medicare Supplement and Dental states available NOW

May 3, 2022
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Medico’s new Medicare Supplement plans are now available in Alabama, Arkansas, Illinois, Nevada, Oklahoma, Virginia, and West Virginia.

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Humana Topic of the Week: Submitting Medicaid Award Letters

May 2, 2022
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Information about submitting DSNP enrollments for when a beneficiary is new to Medicaid and has a future effective date for their Medicaid.

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New Individual Humana Extend plans

April 29, 2022
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The Humana individual insurance portfolio continues to grow!

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WellCare's New Broker Portal

April 29, 2022
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Welcome to Centene Workbench!

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Humana Topic of the Week: Dental and Vision/Promotion for DOUBLE Humana Reach Rewards

April 25, 2022
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Individual products (stand-alone dental and vision) Updates and Reach Rewards Opportunity

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Get to Know your Molina Medicare Products

April 21, 2022
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Now is a great time to learn more about the Medicare products Molina offers. Do you know which state plans!

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Learn more about DSNP and the HFC with these Humana resources

April 21, 2022
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Many of Humana's Medicare Advantage Dual Eligible Special Needs Plans (DSNPs) include benefits like the Health Foods Card (HFC), which helps provide members on those plans with more access to food.

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Ascend VBE Process Change

April 21, 2022
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Ascend VBE Process Change – Effective 5/3/2022

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Have You Visited Your Ameritas Portal?

April 19, 2022
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The Ameritas portal for agents, brokers, and producers helps you manage your dental and vision block of business and commissions.‍

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Billing Changes and New Customer Website for SureBridge New Business Only

April 19, 2022
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As of April 08, 2022, applications received for SureBridge supplemental products will have a new billing process and customer website for certain states

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Humana Update for Individual Specialty Paper Applications

April 18, 2022
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To remain compliant with security and privacy requirements, starting 6/1/2022 Humana will no longer accept paper applications submitted by fax or email for new Individual Specialty sales.

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New Aetna Ready-to-Sell (RTS) User Interface Will Soon Be Available

April 18, 2022
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 Starting April 25, a newly-designed interactive map will be on Producer World that will give easy access on your RTS status

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Your clients can get additional assistance through the BenefitsCheckUp® tool

April 18, 2022
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Did you know there are over 2,500 benefit programs available nationwide that can be identified through the BenefitsCheckUp® tool?

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Wellcare Product Pointers: Low-Income Subsidy Plans

April 14, 2022
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Low-Income Subsidy Plans Available to Help with Overall Health

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Updated Sales Technology Tools Page on Humana's Ignite

April 14, 2022
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Help simplify your job so you can spend more time building client relationships! 

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Erroneous Provider Termination Notice sent to Wellcare North Carolina Medicare Advantage Members

April 14, 2022
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Recently your Wellcare of North Carolina customer may have received an erroneous letter from Wellcare in error

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SilverSneakers continues to provide innovative fitness resources

April 13, 2022
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For the past30 years, SilverSneakers® has helped seniors live healthier and happier lives with their health and wellness programs.

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IRI Issues Year-End 2021 Annuity Sales Report

April 13, 2022
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Sales of fixed and variable annuities were $233.1 billion in 2021, an increase of 12.3 percent over 2020 sales of $207.5 billion and the highest annual annuity sales since 2008

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See Your Cigna Commissions Sooner!

April 13, 2022
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Cigna has released a couple of tips on how you can see your commissions payments from a little sooner!

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Humana Pharmacy is soon becoming CenterWell Pharmacy

April 13, 2022
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New brand. Same great service.

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Aetna’s Medicare Advantage Plus Part D Clients Save on Insulin Prescriptions

April 13, 2022
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Download Aetna's 2022 Affordable Insulin Talking Points Guide today!

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Cigna - Get help for your SEPs

April 12, 2022
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View this short tutorial from Cigna to help with your SEP applications!

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Humana - New Enhancements Available in Vantage

April 12, 2022
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All of the April updates in Vantage!

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AHIP Consumer Survey: Measuring Satisfaction with Supplemental Insurance

April 5, 2022
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Recently, AHIP surveyed people enrolled in supplemental insurance about their experience with these plans. Read more about the results!

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Aetna's Ascend App Soon Discontinued

March 29, 2022
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Ascend access will be discontinued March 31, are you ready?

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Humana Topic of the Week: Humana Adds COVID SEP

March 28, 2022
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Please be advised that the federal public health emergency declaration specific to COVID-19 issued on January 30, 2020 remains in effect and may serve as the basis for the SEP-DST

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Wellcare Weekly News: Agent Connect: Read Only Status

March 23, 2022
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Important information regarding Agent Connect. View post for details.

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Humana Topic of the Week: How to view future terms of your members on Vantage

March 21, 2022
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Humana's topic of the week is Humana Retail Agent Services: Lately, the hot topic of concern has been around members getting dis-enrolled from their plan unknowingly and calling agents in a panic.

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Wellcare Weekly News: Important Enrollment Guidelines & PPO

March 15, 2022
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This week, Wellcare focuses on some important enrollment guidelines and spotlight their PPO product. View post for details.

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When Will The Pandemic End? Will We Always Need Boosters?

March 14, 2022
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Information about the COVID-19 pandemic seems to be changing daily, and it’s often hard to understand everything we read and hear. Excellus BCBS sat down with Dr. Lorna Fitzpatrick to get answers to some of your most asked questions.

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Humana Topic of the Week: Humana Retail Agent Services

March 14, 2022
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Humana's topic of the week is Humana Retail Agent Services: Introducing a dedicated sales agent phone line - sales agents will have one dedicated phone line to call for help with Medicare pre- and post- enrollment questions.

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Introducing My Wellcare Rewards: A Refreshed Member Rewards Program

March 11, 2022
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Starting March 2022, Wellcare is introducing the My Wellcare Rewards program powered by Healthmine. This is a new program that encompasses all former member reward programs for Legacy WellCare and Legacy Centene Medicare Advantage members.

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Excellus BCBS Medicare Broker News - Vol. 4 No. 3

March 10, 2022
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The Medicare Open Enrollment Period (OEP) is still applicable and runs through March 31. However, Excellus BlueCross BlueShield’s 5-star HMO plans allow Medicare members to qualify for the 5-star SEP.

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Humana Topic of the Week: LIS Strategy Plans

March 7, 2022
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Humana's topic of the week is LIS Strategy Plans: They Have Even More When Using Humana Pharmacy. Read on to learn more!

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Empire BCBS: The Sydney Health App

March 1, 2022
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Ensure that your Medicare Advantage members have quick and easy access to their benefits, especially wherever they are nowadays!

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UPMC Central PA Provider Network

March 1, 2022
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UPMC for Life provides access to thousands of high-quality doctors and hospitals across PA. They want to help you understand what that means and how your clients can benefit.

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Humana Topic of the Week: DSNP Enrollment Process Improvement

February 28, 2022
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Humana's topic of the week is DSNP Enrollment Process Improvement. The job aid inside will assist with step by step instructions and how to submit the Medicaid award letter and information.

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Humana Topic of the Week: Service Inquiry

February 14, 2022
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This week’s topic of the week is Service Inquiry. When you need help on an existing member or a new application, service inquiry is the way to go. You can even direct Humana to reach out to your member to help resolve. View the post for more information, including an FAQ sheet and service inquiry job aid from Humana.

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Wellcare: COVID-19 Testing Update for Medicare Members

February 14, 2022
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Wellcare will continue to cover COVID-19 testing, free of cost to the member, when performed in an official testing location, and/or when the test is ordered by a physician, non-physician practitioner, pharmacist, or other authorized health care professional. See post for details.

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Humana Topic of the Week: Sales Resources at Your Fingertips

February 14, 2022
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Humana's topic of the week is Sales Resources at Your Fingertips. Inspired by agent request, the carrier has created a sales resource sheet for 2022. There are links to many of the items agents have asked for included in the attachment. See the post to view and download.

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Excellus BCBS Medicare Broker News - Vol. 4 No. 2

February 11, 2022
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As We Move Into 2022, Members May Notice An Unwelcomed Change In Their Monthly Part B Premium Amounts, Which Rose To $170.10 – Up 14.55% (More Than Double What Was Anticipated) From The 2021 Monthly Premium Of $148.50. Read about this and more in Excellus' Medicare Broker News.

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How Health Insurance Agents Benefit From E&O Insurance

February 11, 2022
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As hard as we work and as diligent as we are, we all make professional mistakes once in a while! With that said, there are several benefits to independent health insurance agents for purchasing and maintaining E&O insurance. Read on to learn more.

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Molina Broker-Submitted HRA Forms Deadline EXTENDED!

February 7, 2022
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The deadline for brokers' submission of completed HRAs for Medicare members has been extended to February 28, 2022. This extension applies to members having effective dates of Jan. 1, 2022 and Feb. 1, 2022.

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Anthem CT Updates - Hot Sheet, HRA Submissions, Medicare Supplement Bonus

February 7, 2022
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Anthem CT wants to know how they can help you - they are here for you and want to help you reach your goals. See inside for details on their 2022 Hot Sheet, HRA submission information, and the Medicare Supplement bonus.

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SureBridge SecureWise Virginia Availability

February 4, 2022
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***UPDATE: Good News! The SecureWise Term Life product will remain available in Virginia for new sales. Original Message: On February 9, 2022, the SecureWise Term Life product will be temporarily removed from the SureBridge Point of Sale (POS) Tool for new sales in the state of Virginia.

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Anthem CT New Applicant Road Map & Member ID Cards

January 31, 2022
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Anthem CT has released a new Applicant Road Map to give agents a visual overview of what members can expect during the application process. View the post to see this and more, such as examples of the cards your beneficiaries can expect to receive in the mail.

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Cigna's Update on Cash Cards & Grocery Cards

January 27, 2022
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Please see the message from Cigna inside regarding an update on cash cards and grocery cards for 2022 - Most customers received the card to use the grocery benefit earlier this month, but due to a technical issue, some customers did not receive their card.

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Humana's Member Retention Guide

January 24, 2022
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Maintaining your members and having topics to touch on with them during the first 90 days will help you with loyalty and service. View post for a link to Humana's Member Retention Guide.

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COVID-19 Alert: OTC Testing Coverage and Therapeutics Policies

January 24, 2022
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The federal government issued a public notice requiring commercial health plans to cover up to eight at-home testing kits per month per covered individual for diagnostic use starting January 15 and continuing through the Coronavirus public health emergency period, which has been extended to April 15, 2022.

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Why Join NAHU: The Benefits of Membership

January 20, 2022
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If you’re an independent health insurance agent looking for a competitive edge, read on to learn about the benefits of joining the National Association of Health Underwriters.

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New Product in the POS Tool for Pennsylvania Beginning January 21

January 20, 2022
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Updates to the SureBridge Point of Sale tool will begin around 7 PM CST Thursday, January 20 which could cause the system to be temporarily unavailable. View the post to see the updates that will be made to the POS tool.

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UPMC Sends SNP Direct Mail

January 18, 2022
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To help spread the word about their SNP plans and the competitive benefits that come with them, UPMC uses targeted direct mail. The SNP direct mail initiative is sent out to Medicare and Medicaid eligible prospects on a quarterly basis. View post to learn about what's inside these packages.

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What is Medicare Advantage Open Enrollment Period (OEP)?

January 13, 2022
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OEP is an election period from January 1 to March 31 that allows current Medicare Advantage plan beneficiaries to make changes to their plan. View the post to learn more.

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Humana's Healthy Foods Debit Card

January 11, 2022
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Need info on Humana's Healthy Foods Card? Look no further! The Healthy Foods card from Humana is only available on DSNP plans. The card is mailed separately from the welcome kit. View post for more information.

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Humana's OTC Benefits 2022

January 11, 2022
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Need info on Humana's OTC Benefits? Look no further! The OTC benefit varies by state. See post for details.

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Excellus BCBS Medicare Broker News - Vol. 4 No. 1

January 11, 2022
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For 2022 plans, the Medicare 5-Star SEP runs from December 8, 2021 to November 30, 2022, which gives members almost an entire year to make the switch from a lower-rated plan to one of Excellus' 5-star HMO plans.

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Humana to Add New Facilities & Doctors in the Northeast

January 10, 2022
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Humana is in growth mode! The carrier recently announced the upcoming network additions scheduled to take place during Q1 of 2022 in the Northeast. See post for details.

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NEW! Aetna's Medicare Agent Training Registration Portal

January 3, 2022
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Want to start selling Medicare, or grow your existing Medicare business? You've come to the right place. Aetna has created this site to find agent training opportunities. Over 150 different sessions available!

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Wellcare: Existing Member New ID Card (01/01/2022) Delay

January 3, 2022
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Please be advised select Wellcare member ID cards are experiencing a delay. ID cards have been mailed and will be delivered by the dates listed inside, but all new enrollees should have already received their ID cards.

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How Agents Can Thrive in the New COVID World

December 17, 2021
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The role agents play in protecting people and communities is vital. Our CareValue agents have all the digital tools they need to be successful even in these uncertain times.

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Rhode Island: Use OTC Cards at CVS

December 9, 2021
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It is with great pleasure that Wellcare can announce members with an OTC benefit on their plan can now use their OTC card at several participating brick and mortar CVS locations in Rhode Island.

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Upcoming Important Enrollment Periods

December 6, 2021
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Although AEP isn’t quite over, UPMC for Life wanted to provide you with some information regarding the Open Enrollment Period (OEP) and their newly awarded 5-star Special Enrollment Period (SEP).

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New Humana IGNITE Newsletter Now Available

December 6, 2021
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A new Humana IGNITE newsletter is now available. View post for details.

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Wellcare AEP 2022 Final Weekly News

December 6, 2021
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Wellcare wanted to provide information on the following topics we are sure you will find helpful as you continue to work with your clients: AEP Application Submission Deadline and Request for Information (RFI) Reminder. See post for details.

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Univera Healthcare 2022 Medicare Star Ratings

November 29, 2021
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Univera Healthcare 2022 Medicare HMO plans were awarded 5 stars out of a possible 5-star rating. Learn about this and more in this month's newsletter.

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Excellus BCBS Medicare Broker News - Vol. 3 No. 9

November 24, 2021
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Excellus BlueCross BlueShield is excited to announce that FCMG doctors will continue to be covered as “in-network” for the 2022 plan year.

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Wellcare Product Pointers: OTC Benefit

November 24, 2021
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This benefit gives members $10 - $550 per benefit period of OTC items from a plan-approved list of products (benefit coverage varies by plan).

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Silver Cross Hospital Now Part of Cigna's Medicare Network

November 22, 2021
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‍Cigna's Medicare Advantage network is expanding. Cigna is excited to include Silver Cross Hospital as a partner to provide care for your customers!

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UPMC for Life Prescription and Diabetic Drug Updates

November 22, 2021
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UPMC for Life plans include many exciting benefits that can improve the overall health of members. One of the ways they help members live their best lives is by providing affordable prescription drug coverage. View the post for details.

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US Fire Medicare Supplement has partnered with PetGenius

November 22, 2021
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When choosing a US Fire* Medicare Supplement policy, your clients get more. With the purchase of a Medicare Supplement policy your clients will also receive free access to PetGenius RX!

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Humana Topic of the Week: Doctor Look Up Tool

November 15, 2021
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Humana Topic of the week for 11/15 is the Find a Doctor Tool. View post for details.

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AEP Halfway News from Humana

November 10, 2021
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Nearing the halfway point of AEP! Click the post for AEP news from Humana.

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Humana is Growing in Massachusetts

November 9, 2021
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Humana is pleased to announce that Reliant Medical Group in Massachusetts is now part of their PPO network effective Jan. 1st. View post to learn more about Reliant Medical Group.

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Geisinger Gold Robo Calls November 2021

November 8, 2021
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Your clients may call you asking for clarification. Here are some call scripts to help you answer any questions that arise.

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In The Know With AIG: November 2021

November 4, 2021
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Take a look at November news from AIG.

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Updates Regarding Member Care Assessment Administrative Payments

November 2, 2021
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Humana wanted to make you aware that MCA administrative payments for the month of September will be made on a delayed schedule.

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Introducing New Molina Medicare Onboarding Videos

November 2, 2021
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Introducing a new series of videos to support Medicare members as they join Molina plans! The goal of these videos is to make the process of onboarding as a Molina Medicare Member that much easier.

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Get to Know Geisinger Gold's Classic Essential Rx Plan

November 1, 2021
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Get to know Geisinger's Classic Essential Rx plan in Pennsylvania. Read on to learn more about this plan.

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Humana PDPs Now Include Albertsons as a Preferred Cost-Sharing Pharmacy Network in 2022

October 28, 2021
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Humana PDP is excited to announce that Albertsons Companies family of pharmacies (which includes Albertsons, Safeway, Jewel-Osco, Tom Thumb, and more) will be a preferred cost-sharing retail pharmacy on all PDP products beginning January 1, 2022.

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Get to Know Geisinger Gold's Preferred Advantage Rx Plan

October 27, 2021
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Get to know Geisinger's Preferred Advantage Rx plan in Pennsylvania. Read on to learn more about this plan.

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Help Clients Build Wealth With AIG’s Power 5 Protector FIA

October 27, 2021
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In today's interest rate environment, you may want to consider allocating a portion of your clients' fixed income investments to the Power 5 Protector Index Annuity. Click the post to learn more.

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