Excellus BCBS Broker News Vol. 20 No. 8

ACTION REQUIRED: Multi-factor Authentication Coming To Broker And Employer Web Portals This Fall

To enhance security and protect your data, multi-factor authentication (MFA) will soon be required when accessing Excellus web portals. MFA adds an extra layer of protection against cyber threats, helping to safeguard both your personal information and our systems.

Key Dates:

• Broker Portal: MFA begins in October*
• Employer Portal: MFA begins in September

What you can do to prepare for this change:

1. Log into the broker portal and go to account settings
2. Verify that your email address is up to date
3. Consider consolidating accounts under a single agency umbrella account to simplify access. If you have multiple web accounts, you may now-or soon- be able to consolidate them under a single agency umbrella account. Contact your account manager for more information.

These steps will help ensure a smooth transition and prevent login issues once MFA is enabled.

*More detailed information, including the MFA launch dates will be released in an upcoming newsletter.

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Legislative Updates - One Big Beautiful Bill Act

On July 4th, 2025, following months of Congressional negotiations, President Trump signed the “One Big Beautiful Bill Act” into law. Included in the wide range of domestic policy priorities are sweeping changes to the overall healthcare landscape. The PDF below includes highlights from the bill.

Excellus is closely reviewing these items to understand their impact. They will continue to monitor regulatory guidance and provide updates as more details become available.

2025 Legislative Updates (PDF)

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Claims Based Business Pharmacy Broker Commission Changes

In 2026, Excellus will be eliminating the current tiered commission structure for pharmacy broker commissions. They will be changing to a flat $1 Per Script Per Member (PSPM) payment regardless of group effective date (unless a custom arrangement is agreed upon during the sale).

Additionally, the 2026 retention bonus program paid in 2027 will be changing to be paid as a lump-sum payment in March of the following year rather than being part of your monthly Rx commission.

Example: 2026 retention bonus will be paid in the March 2027 statement as a lump sum amount.

To check the pharmacy retention performance and confirm eligibility for this bonus, please check your monthly book of business Rx report sent alongside your monthly commission report.