UnitedHealthcare: JarvisWRAP for November 3

AEP tip of the week

The 2026 Member Education Presentation (for Medicare Advantage and Medicare Advantage Prescription Drug plans) is now available on the UHC Agent Toolkit! This presentation helps new and existing members understand their plan, including UnitedHealthcare UCard® details, key changes for 2026 and the member site and UnitedHealthcare mobile app.

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Resources to support veterans

Veterans Day occurs November 11 each year and is an opportunity to thank and honor those who served our country in the military. UnitedHealthcare knows the significance of this holiday. From all of us at UnitedHealthcare, thank you to the agents who served in the military.

Many of your clients may be veterans. That’s why UnitedHealthcare not only has plans and benefits designed to support veterans, but materials in the UHC Agent Toolkit that you can use to engage with veterans plus training resources to help you understand what matters most to veterans. Familiarize yourself with plan options, take advantage of trainings and order UHC Agent Toolkit materials today, so you’re well prepared to meet the needs of your veteran clients next week and throughout the year.

UHC Agent Toolkit materials (search keyword “Veterans”):

• MA Veterans Organization Letter
• MA Veterans Meeting/Non-Meeting Flyer
• MA Veterans Postcard

The training resources on Learning Lab include TRICARE Introduction Video, VA and TRICARE For Life (TFL) Resources, VA and TFL Quick Reference Guide and TRICARE For Life and VA Opportunities live webinar.

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Your November training recommendations

Check out these convenient November training options that you can fit into your busy schedule. Plus, UnitedHealthcare now offers recordings of their popular Product Knowledge, Sales Development and Tools & Technology National Webinars so you can learn anytime that works for you! These are some of the most common topics, which is why they are continuing to offer them in case you have questions or need more information. Explore the collection of “2026 National Webinar Recordings and Videos” on Learning Lab.

Popular recorded National Webinars:

• 2026 Part D Program explains the changes that impact both stand-alone Part D and Medicare Advantage Prescription Drug Plans
• 2026 Dual Eligible Special Needs Plans (D-SNP) covers the fundamentals of UnitedHealthcare D-SNPs, including eligibility criteria, key features, effective strategies for success in the market and best practices for enrolling and retaining Dual Eligible individuals

National Webinars (live): Interact with a team of knowledgeable trainers by attending a live webinar. Join a live webinar to get more information on key topics, including:

• UHC Agent Toolkit and Sales Materials Portal: Watch a live demonstration covering access to both systems, basic navigation, customization, ordering materials, downloading PDFs and more
• JarvisEnroll for Medicare Advantage Plans: Discover how JarvisEnroll can streamline the submission of your Medicare Advantage applications, making the process faster, easier and more efficient
• 2026 Special Supplemental Benefits for the Chronically Ill (SSBCI): Explore how SSBCI enables Medicare Advantage plans to offer non-medical benefits, such as the Healthy Foods Benefit

On-demand resources on Learning Lab:

• 2026 Guide to a Successful Appointment Job Aid takes you step by step through a consumer meeting to help as you discuss Medicare Advantage plan options
• 2026 Field Sales Agent Practice Call Flow for Medicare Advantage Plans Job Aid walks you through how to manage questions and build decision making skills
• Why AARP® Medicare Supplement Insurance Plans from UnitedHealthcare®? is a short video of valuable reasons to sell Medicare Supplement Plans 

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November is Diabetes Awareness Month

This week is the start of Diabetes Awareness Month. Throughout the month of November and all year, be sure to support those with diabetes by helping clients find the best plan for them. Helping to ensure your clients have access to quality care can help them manage their condition and focus on what matters. With a UnitedHealthcare® Medicare Advantage plan, members can get help managing their health care and budget. You play a key role in helping members understand the benefits available to them.

UnitedHealthcare offers coverage for a wide range of diabetic supplies for members who have been diagnosed with diabetes and have been trained by their provider on how to use the monitor and supplies. Covered items may include diabetic test strips, glucometers and supplies, diabetic insulin pumps and Continuous Glucose Monitors (CGMs).

Resources

To help ensure you and your clients have the key facts about diabetes and our C-SNPs, make use of the resources below.

• 2026 Chronic Special Needs Plan (C-SNP) Recorded Webinar covers enrollment opportunities, enrollment process and verification forms and putting it all together for your clients  
• For more information about UnitedHealthcare C-SNPs, view the “Chronic Special Needs Plans - Quick Reference Guide.”
• Learn more about diabetes coverage across UnitedHealthcare Medicare Advantage plans in the "Diabetes Coverage Quick Reference Guide"
• Access "Diabetes Quick Tips" on the UHC Agent Toolkit. This is a great tool to help you learn more about diabetes and all the challenges that may come with it.

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UnitedHealthcare D-SNP Wellness Support available in 2026

Eligible UnitedHealthcare Dual Special Needs Plan (D-SNP) members can maximize their over-the counter (OTC) credits through the new Wellness Support offering starting in 2026. Wellness Support will include services provided by The Helper Bees, such as in-home services and caregiver relief, and select fitness items. Members can shop these new offerings through the member site or by phone when their 2026 plan begins. Healthy food and utility benefits will also be available for D-SNP members who qualify for Special Supplemental Benefits for the Chronically Ill (SSBCI). Members have the flexibility to choose how to spend their OTC credits across their available categories.

View the “OTC + Healthy Food + Utilities – 2026 Quick Reference Guide” in Jarvis and click on the D-SNP OTC Wellness Support tab to learn more. Please do not contact The Helper Bees for more information. Direct members to the number on the back of their ID card for questions. This helps ensure they fully understand their available benefits before making a service purchase. 

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