Cigna Broker Insights: August 2025 - Edition 8.1

Broker service center changes

As Cigna continues to roll out the new HealthSpring brand, they are making some operational changes along the way!

MA and PDP brokers, please note: The Cigna Agent Resource Line (CARL) is changing its name to the Agent Resource Center (ARC). You'll soon start to see this new name reflected across emails and materials. There will be no change to phone numbers, but each service center will now have a new email address as shown below:

• MA/PDP: ARCMAPD@HealthSpring.com  
• CSB: ARCSHL@HealthSpring.com

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Sign up for August Medicare trainings

If you haven't already, make sure to register for August training sessions! Cigna has trainings available on a variety of topics to start preparing you for AEP. These include how to use the MA/PDP online enrollment platform - ConnectureDRX, how to fill gaps in your customers' coverage with supplemental products, how to leverage the new brand, and more!

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Medicare Advantage / Prescription Drug Plans

Understanding the Part B giveback

Most Medicare beneficiaries pay a monthly Part B premium, which is determined by the Centers for Medicare & Medicaid Services (CMS). To help offset this cost, some MA plans offer customers a full or partial rebate, called the Medicare Part B giveback benefit. This benefit reduces the monthly Part B premium that customers must pay. Great news! Cigna has MA plans that offer this benefit in most markets! Click below to learn more.

>How the Medicare Part B giveback works

Updates to Rules of Engagement

Cigna has made some important updates to their Rules of Engagement (ROE). Click the link below to view a list of updates and review the full ROE for more information.

>ROE updates

New online provider directory

A new online provider directory is now available! Visit the new site by clicking the link below and easily search for providers by zip code, Medicare plan, and more! Cigna has updated all websites and platforms with the new provider directory link, but recommend saving the new link to your browser for easy access.

>New provider directory

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Supplemental Benefits

The latest Supplemental Benefits product launches

Cigna is rolling out even more products in more states! Check out what they launched in July:

• Cigna Insurance Company Medicare Supplement insurance in North Carolina on July 21.
• Choice Hospital Indemnity in Indiana, District of Columbia and New Hampshire on July 28.

Ready to start selling? For information and resources, check out the links below.

>Medicare Supplement broker resource site

>Choice Hospital Indemnity broker resource site

State rate adjustments

Looking for the latest Medicare Supplement and Supplemental Health insurance plan state rate adjustments? Click below.

>State rate adjustments

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