Cigna Broker Insights: September 2025 - Edition 9.2

The new member portal is almost here!

As Cigna previously mentioned, your clients will soon have access to a new member portal! On September 27, MyCigna.com will become MyCignaMedicare.com The former will remain active until this date, at which point it will redirect to the latter.

On October 1, your clients will receive email communications with login information and relevant resources. As a reminder, members will be able to log in with their existing credentials in the new portal, but they'll be prompted to set up a new password for security purposes.

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HealthSpring^SM branding updates

It's almost go-time with the HealthSpring rebranding efforts! Here are a few updates to note as of October 1:

• You will see the HealthSpring brand logo and look on all MA and PDP broker communications, including those (such as this newsletter) that also inform the CSB broker audience*.
• Medicare broker emails will starting coming from salesupdates@mabrokers.healthspring.com. Check your spam filters if you think you're missing important emails!
• The Cigna Medicare Broker Facebook group will no longer be in use.
• Follow on Instagram and LinkedIn @HealthSpring.
• Event branding/promotional items: Please do not share, use, or wear Cigna Healthcare-branded items when selling a HealthSpring plan, thank you. Note: Cigna Healthcare-branded materials will be removed from the StoreFront ordering site at the end of November.

_{*CSB-only communications will retain Cigna Healthcare branding until January 2026, when CSB product rebranding starts.}

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There's still time to register for October trainings!

Have you signed up for October trainings yet? There are plenty of options for you this month to get ready for AEP! Click here for the full training schedule.

Due to popular demand, Cigna has added another session of Dive into Part D with Part D Dave. Grab your spot before these sought-after trainings fill up!

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AEP retention letters

Engaging with your clients prior to AEP is a great way to increase and maintain retention. Cigna has developed a resource to help you do this – the pre and post AEP retention letters. These retention letters provide you with the perfect opportunity to reach out to your clients and remind them of the resources and partnership that you have to offer them as their broker. The letters are currently available in English with more languages to come! See them in CignaForBrokers.

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HRA payments in 2026

The role you play in helping members connect with their MA plan through HealthSpring is so important. Because of the value Cigna places on obtaining early insights into each members' overall health, the broker assisted Health Risk Assessment (HRA) program will continue in 2026. The program will pay you for any HRAs you help your clients complete: $100 for Special Needs Plans (SNP) and $50 for non-SNP plans.

They have also made some changes to the Value-Based Enrollment (VBE) program. Click here to learn more.

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Plan names in the online provider directory

When using the online provider directory, make sure to select the appropriate plan year to find your plan. Select "2025" to view Cigna Healthcare plans and "2026" to view HealthSpring plans. Any plans that are terming in 2025 will be listed with only Cigna Healthcare in the name. New plans or current plans that are transitioning into 2026 will reference only HealthSpring in the name.

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Medicare & You handbook

The Centers for Medicare and Medicaid Services (CMS) has released this year's "Medicare & You" handbook, which is the official guide to Medicare. A printed handbook is being mailed to all Medicare-eligible households in late September.

Please note: The 2026 HealthSpring plans are listed under the new company name, Health Care Service Corporation. On October 1st, you'll be able to see 2026 products on medicare.gov under the new HealthSpring brand.

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The latest Supplemental Health insurance launches

Cigna is wrapping up the year with more availability in more states for their newest Supplemental Health products!

• Choice Hospital Indemnity is now available in 45 states and the District of Columbia, including OR as of August 18.
• Flexible Choice Dental, Vision, & Hearing Plus is now in 26 states, including SC, IA, AL, WI, NE, and LA as of September 12.

Click on the links below to learn more and for all the resources you need to get AEP-ready.

>Choice Hospital Indemnity Broker Resource Site

>Flexible Choice Dental, Vision & Hearing Broker Resource Site

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CSB rebranding resources

Want details on the CSB HealthSpring rebranding timeline? To learn about logo usage during the transition? The answers to these questions and more are in our CSB Rebrand Broker FAQs. Click on the link below to review.

>CSB Rebrand Broker FAQs

This resource is also housed on CignaForBrokers > Tools (login required)

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Recommended coverage options on Express App

Great news! When you log in to CignaForBrokers > Express App to start a new quote and arrive at the Policy Selection page, you're now able to select Recommended Coverage Options for each Supplemental Health insurance products (Exceptions: Whole Life Insurance and Short-Term Care).

>Recommended Coverage Options demo Listen time - 5:58

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