Cigna Broker Insights: November 2025 - Edition 11.1

Coming soon: A refreshed broker portal, contracting and commissions systems

Your HealthSpring broker portal is arriving next month! You'll receive a new link and login instructions when it launches on December 15. When you log in on that date, a new contracting system for all Medicare brokers, and an upgraded commissions experience for MA and PDP brokers, will be available to explore.

With these changes, the broker portal will become your one-stop shop to monitor, manage, and grow your business with HealthSpring. You can expect streamlined onboarding, self-service demographic changes, better reporting and recruiting capabilities, and more!

Watch your email for training resources and more details later this month. In the meantime, here are some important updates:

• With these upcoming changes, direct login to Producers' University will retire on December 15. After this date, you'll access this site exclusively through the broker portal. If you don't already have a broker portal login set up, go here for instructions. Once you set up this login, you'll have single sign-on access to training and other resources found in Producer's University.
• Reminder: HealthSpring is retiring their current contracting systems to make way for the new contracting experience. The blackout period starts the evening of November 28. Read the details here.

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November training schedule

Remember to register for November training sessions to keep your sales skills strong! Topics include enrolling with ConnectureDRX, ordering sales and marketing materials, military health benefits and MA, supplemental benefits product portfolio, and more!

• November training schedule

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HealthSpring's commitment to protect you as Agent of Record (AOR)

HealthSpring honors your relationship with your clientele and have developed a robust AOR protection policy as part of their ongoing commitment to broker partners. When any existing MA or PDP member completes a plan change enrollment with one of the employed HealthSpring agents, through the dedicated plan change line (1-855-649-5105) or by submitting an application online at HealthSpring.com, you will remain the AOR and continue to receive renewal commissions. AOR protection applies to brokers that are ready-to-sell at the time of the member's plan change, so long as there was no break in coverage and the new plan is eligible for a new or renewal commission

Learn more about the commitment to honor your client relationship by reviewing the link below.

• AOR protection policy
• Broker Commitment login required

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Health Risk Assessment (HRA) deadline

In 2026, HealthSpring is paying agents $50 for any HRAs submitted for non-Special Needs Plans (SNP) and $100 for any HRAs submitted for Special Needs Plans. Don't miss the opportunity to earn extra money in your pocket by administering HRAs for your members. Important deadline: Agents have until December 24, 2025 to submit the HRA for any member applications taken from October 1 – December 7, 2025.

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Offline provider directory

Did you know HealthSpring has an offline provider directory available in Producers' University? Log in to download the directory for your market today! This will come in handy if you're ever unable to access the online provider directory due to internet connection issues or system outages.

To access, visit the broker portal, then navigate to 'Medicare Producers University' under Tools. Once logged in, visit the Resource Center, then select 'Provider Information.' You'll be able to view and download a spreadsheet with the provider directory pertaining to your market.

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Important PDP application notice

When submitting PDP applications with an effective date that is before the January 1, 2026 plan year, please make sure to use the correct election type. Any invalid election types will cause the application to be processed using election type 'AEP' for a January 1, 2026 effective date which may cause delays in processing. For more information on election types, please refer to the 2025 Election Period Booklet found in CignaForBrokers.com.

• 2025 Election Period Booklet
• Standalone PDP Fax Cover Sheet (Select the ES toggle in Producers' University to view the Spanish version.)

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Monogram Health update

The Chronic Kidney Disease (CKD) program through Monogram Health will be ending on December 31, 2025. Current members using this program will be notified of this change via letter. Please note that they will continue to receive care and support through the end of 2025. Once 2026 begins, please encourage your clientele to contact a HealthSpring care manager to help coordinate their CKD care moving forward.

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Supplemental Product updates and Express App tips

HealthSpring is wrapping up the year with recent Medicare Supplement insurance and Flexible Choice Dental, Vision, & Hearing Plus launches in more states! See the linked pages for state availability and resources to help you make the sale this AEP.

Also, please review these Express App tips to ensure application success:

• Keyboard settings - Some keyboard characters are causing transmission issues in Express App. To avoid policy processing delays, please do not use accented letters (e.g., Í ñ) and special characters (e.g., !, ?, &, *) when submitting applications. Thank you!
• Medicare Supplement Guaranteed Issue (GI) Rights - Express App is programmed with GI Rights eligibility based on Medicare eligibility, state, and specific situations outlined on page 2 of this guide. Please review and enter appropriate client data to ensure correct eligibility.
  
  • Remember: Applicants did not need to be receiving Medicare as of January 1, 2020 to have pre-MACRA GI Rights eligibility - they just needed to be eligible for it as of that date.

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CHLIC Medicare Supplement transition update

The First Notice phase of the CHLIC Medicare Supplement transition to Medco Containment Life Insurance Company (MCLIC) is nearly complete! HealthSpring expects to send the final, initial notices to CHLIC policyholders by year end, and will notify brokers in impacted states by email. Please see the resource linked below for a list of consent periods by state (which shows ongoing notice requirements), as well as First Notice sample letters, FAQs, and other helpful reference materials.

• CHLIC Transition Broker Information Resource This page is also linked via the broker portal/Tools/Medicare Supplement

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State rate adjustments

Looking for the latest Medicare Supplement insurance and Supplemental Health insurance plan state rate adjustments? Click here.

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