Cigna Broker Insights: July 2025 - Edition 7.2

HealthSpring is here!

Cigna is excited about their new Medicare brand – see the press release for details. Watch your email for more information on where you can expect to see the new brand reflected in tools, materials, and communications in the coming months, including how it will impact your Medicare Advantage (MA) and Prescription Drug Plan (PDP) AEP selling strategy!

This new brand will not be reflected in Cigna's Supplemental Benefits (CSB) materials until 2026. Thank you for your patience as they embark on this transition period for their business!

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Important business technology updates

Cigna's new contracting and commissions (MA and PDP only) systems, which were expected to be available to you this month, will now launch at a later date to ensure the best possible user experience.

In the meantime, you may resume normal onboarding and contracting activities via ExpressWay (CSB) and Producer Express (MA/PDP).

Please watch your email for new system updates as they become available.

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2026 MA and PDP Certification is live!

Visit Producers' University now to complete your 2026 certification requirements. You can access Producers' University via single sign-on after logging in to CignaForBrokers. The 2026 certification will allow you to sell 2026 HealthSpring products, and if you had not yet certified for 2025, it will also allow you to sell 2025 products through the remainder of this year. View the Certification Roadmap in CignaForBrokers.com to learn more.

New for 2026: All agencies require principals who are contracted, licensed, and have completed annual certification.

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eEnrollment is no longer available as of July 18

Due to decreased utilization of eEnrollment and enhancements to the platform ConnectureDRX, the eEnrollment online platform is no longer available as of July 18, 2025. As an alternative, Cigna offers the ConnectureDRX enrollment tool, which allows you to process your online enrollments easily and accurately.

You can access ConnectureDRX via single sign-on by clicking the link in the Tools section of CignaForBrokers. Review the ConnectureDRX guide in CignaForBrokers.com and contact your local or virtual Broker Manager team with any questions.

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New Supplemental Health & Life insurance offerings in more states

Cigna is excited to share that as of July 14:

• Flexible Choice Dental, Vision & Hearing (DVH) Plus is now available in Colorado, Georgia, Michigan, Missouri, North Carolina, Ohio, and Tennessee! Customer benefits include no waiting period for dental benefits and major dental services coverage is 20% in year 1.
• You can now offer your customers in Washington protection from out-of-pocket hospital expenses and more with a Choice Hospital Indemnity policy.

Check out the broker resource sites below for product details and to start selling today!

>DVH and DVH Plus broker resource site

>Choice Hospital Indemnity broker resource site

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Resource spotlight: The Agent Guide

Looking for summary product details? How and when to use eSignature? The new business application process? The answers to these questions and more can be found in the CSB Agent Guide. English and Spanish versions are linked below, and are always in the Essential Medicare broker resources section at the bottom of this newsletter.

>CSB Agent Guide

>CSB Agent Guide in Spanish

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