Industry News

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IRI Issues Year-End 2021 Annuity Sales Report

April 13, 2022
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Sales of fixed and variable annuities were $233.1 billion in 2021, an increase of 12.3 percent over 2020 sales of $207.5 billion and the highest annual annuity sales since 2008

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Aetna’s Medicare Advantage Plus Part D Clients Save on Insulin Prescriptions

April 13, 2022
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Download Aetna's 2022 Affordable Insulin Talking Points Guide today!

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See Your Cigna Commissions Sooner!

April 13, 2022
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Cigna has released a couple of tips on how you can see your commissions payments from a little sooner!

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Humana Pharmacy is soon becoming CenterWell Pharmacy

April 13, 2022
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New brand. Same great service.

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SilverSneakers continues to provide innovative fitness resources

April 13, 2022
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For the past30 years, SilverSneakers® has helped seniors live healthier and happier lives with their health and wellness programs.

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Cigna - Get help for your SEPs

April 12, 2022
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View this short tutorial from Cigna to help with your SEP applications!

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Humana - New Enhancements Available in Vantage

April 12, 2022
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All of the April updates in Vantage!

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AHIP Consumer Survey: Measuring Satisfaction with Supplemental Insurance

April 5, 2022
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Recently, AHIP surveyed people enrolled in supplemental insurance about their experience with these plans. Read more about the results!

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Aetna's Ascend App Soon Discontinued

March 29, 2022
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Ascend access will be discontinued March 31, are you ready?

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Humana Topic of the Week: Humana Adds COVID SEP

March 28, 2022
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Please be advised that the federal public health emergency declaration specific to COVID-19 issued on January 30, 2020 remains in effect and may serve as the basis for the SEP-DST

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Wellcare Weekly News: Agent Connect: Read Only Status

March 23, 2022
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Important information regarding Agent Connect. View post for details.

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Humana Topic of the Week: How to view future terms of your members on Vantage

March 21, 2022
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Humana's topic of the week is Humana Retail Agent Services: Lately, the hot topic of concern has been around members getting dis-enrolled from their plan unknowingly and calling agents in a panic.

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Wellcare Weekly News: Important Enrollment Guidelines & PPO

March 15, 2022
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This week, Wellcare focuses on some important enrollment guidelines and spotlight their PPO product. View post for details.

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When Will The Pandemic End? Will We Always Need Boosters?

March 14, 2022
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Information about the COVID-19 pandemic seems to be changing daily, and it’s often hard to understand everything we read and hear. Excellus BCBS sat down with Dr. Lorna Fitzpatrick to get answers to some of your most asked questions.

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Humana Topic of the Week: Humana Retail Agent Services

March 14, 2022
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Humana's topic of the week is Humana Retail Agent Services: Introducing a dedicated sales agent phone line - sales agents will have one dedicated phone line to call for help with Medicare pre- and post- enrollment questions.

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Introducing My Wellcare Rewards: A Refreshed Member Rewards Program

March 11, 2022
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Starting March 2022, Wellcare is introducing the My Wellcare Rewards program powered by Healthmine. This is a new program that encompasses all former member reward programs for Legacy WellCare and Legacy Centene Medicare Advantage members.

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Excellus BCBS Medicare Broker News - Vol. 4 No. 3

March 10, 2022
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The Medicare Open Enrollment Period (OEP) is still applicable and runs through March 31. However, Excellus BlueCross BlueShield’s 5-star HMO plans allow Medicare members to qualify for the 5-star SEP.

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Humana Topic of the Week: LIS Strategy Plans

March 7, 2022
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Humana's topic of the week is LIS Strategy Plans: They Have Even More When Using Humana Pharmacy. Read on to learn more!

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Empire BCBS: The Sydney Health App

March 1, 2022
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Ensure that your Medicare Advantage members have quick and easy access to their benefits, especially wherever they are nowadays!

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UPMC Central PA Provider Network

March 1, 2022
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UPMC for Life provides access to thousands of high-quality doctors and hospitals across PA. They want to help you understand what that means and how your clients can benefit.

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Humana Topic of the Week: DSNP Enrollment Process Improvement

February 28, 2022
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Humana's topic of the week is DSNP Enrollment Process Improvement. The job aid inside will assist with step by step instructions and how to submit the Medicaid award letter and information.

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Wellcare: COVID-19 Testing Update for Medicare Members

February 14, 2022
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Wellcare will continue to cover COVID-19 testing, free of cost to the member, when performed in an official testing location, and/or when the test is ordered by a physician, non-physician practitioner, pharmacist, or other authorized health care professional. See post for details.

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Humana Topic of the Week: Sales Resources at Your Fingertips

February 14, 2022
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Humana's topic of the week is Sales Resources at Your Fingertips. Inspired by agent request, the carrier has created a sales resource sheet for 2022. There are links to many of the items agents have asked for included in the attachment. See the post to view and download.

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Humana Topic of the Week: Service Inquiry

February 14, 2022
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This week’s topic of the week is Service Inquiry. When you need help on an existing member or a new application, service inquiry is the way to go. You can even direct Humana to reach out to your member to help resolve. View the post for more information, including an FAQ sheet and service inquiry job aid from Humana.

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How Health Insurance Agents Benefit From E&O Insurance

February 11, 2022
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As hard as we work and as diligent as we are, we all make professional mistakes once in a while! With that said, there are several benefits to independent health insurance agents for purchasing and maintaining E&O insurance. Read on to learn more.

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Excellus BCBS Medicare Broker News - Vol. 4 No. 2

February 11, 2022
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As We Move Into 2022, Members May Notice An Unwelcomed Change In Their Monthly Part B Premium Amounts, Which Rose To $170.10 – Up 14.55% (More Than Double What Was Anticipated) From The 2021 Monthly Premium Of $148.50. Read about this and more in Excellus' Medicare Broker News.

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Anthem CT Updates - Hot Sheet, HRA Submissions, Medicare Supplement Bonus

February 7, 2022
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Anthem CT wants to know how they can help you - they are here for you and want to help you reach your goals. See inside for details on their 2022 Hot Sheet, HRA submission information, and the Medicare Supplement bonus.

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Molina Broker-Submitted HRA Forms Deadline EXTENDED!

February 7, 2022
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The deadline for brokers' submission of completed HRAs for Medicare members has been extended to February 28, 2022. This extension applies to members having effective dates of Jan. 1, 2022 and Feb. 1, 2022.

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SureBridge SecureWise Virginia Availability

February 4, 2022
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***UPDATE: Good News! The SecureWise Term Life product will remain available in Virginia for new sales. Original Message: On February 9, 2022, the SecureWise Term Life product will be temporarily removed from the SureBridge Point of Sale (POS) Tool for new sales in the state of Virginia.

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Anthem CT New Applicant Road Map & Member ID Cards

January 31, 2022
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Anthem CT has released a new Applicant Road Map to give agents a visual overview of what members can expect during the application process. View the post to see this and more, such as examples of the cards your beneficiaries can expect to receive in the mail.

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Cigna's Update on Cash Cards & Grocery Cards

January 27, 2022
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Please see the message from Cigna inside regarding an update on cash cards and grocery cards for 2022 - Most customers received the card to use the grocery benefit earlier this month, but due to a technical issue, some customers did not receive their card.

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Humana's Member Retention Guide

January 24, 2022
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Maintaining your members and having topics to touch on with them during the first 90 days will help you with loyalty and service. View post for a link to Humana's Member Retention Guide.

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COVID-19 Alert: OTC Testing Coverage and Therapeutics Policies

January 24, 2022
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The federal government issued a public notice requiring commercial health plans to cover up to eight at-home testing kits per month per covered individual for diagnostic use starting January 15 and continuing through the Coronavirus public health emergency period, which has been extended to April 15, 2022.

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New Product in the POS Tool for Pennsylvania Beginning January 21

January 20, 2022
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Updates to the SureBridge Point of Sale tool will begin around 7 PM CST Thursday, January 20 which could cause the system to be temporarily unavailable. View the post to see the updates that will be made to the POS tool.

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Why Join NAHU: The Benefits of Membership

January 20, 2022
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If you’re an independent health insurance agent looking for a competitive edge, read on to learn about the benefits of joining the National Association of Health Underwriters.

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UPMC Sends SNP Direct Mail

January 18, 2022
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To help spread the word about their SNP plans and the competitive benefits that come with them, UPMC uses targeted direct mail. The SNP direct mail initiative is sent out to Medicare and Medicaid eligible prospects on a quarterly basis. View post to learn about what's inside these packages.

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What is Medicare Advantage Open Enrollment Period (OEP)?

January 13, 2022
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OEP is an election period from January 1 to March 31 that allows current Medicare Advantage plan beneficiaries to make changes to their plan. View the post to learn more.

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Humana's OTC Benefits 2022

January 11, 2022
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Need info on Humana's OTC Benefits? Look no further! The OTC benefit varies by state. See post for details.

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Humana's Healthy Foods Debit Card

January 11, 2022
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Need info on Humana's Healthy Foods Card? Look no further! The Healthy Foods card from Humana is only available on DSNP plans. The card is mailed separately from the welcome kit. View post for more information.

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Excellus BCBS Medicare Broker News - Vol. 4 No. 1

January 11, 2022
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For 2022 plans, the Medicare 5-Star SEP runs from December 8, 2021 to November 30, 2022, which gives members almost an entire year to make the switch from a lower-rated plan to one of Excellus' 5-star HMO plans.

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Humana to Add New Facilities & Doctors in the Northeast

January 10, 2022
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Humana is in growth mode! The carrier recently announced the upcoming network additions scheduled to take place during Q1 of 2022 in the Northeast. See post for details.

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Wellcare: Existing Member New ID Card (01/01/2022) Delay

January 3, 2022
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Please be advised select Wellcare member ID cards are experiencing a delay. ID cards have been mailed and will be delivered by the dates listed inside, but all new enrollees should have already received their ID cards.

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NEW! Aetna's Medicare Agent Training Registration Portal

January 3, 2022
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Want to start selling Medicare, or grow your existing Medicare business? You've come to the right place. Aetna has created this site to find agent training opportunities. Over 150 different sessions available!

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How Agents Can Thrive in the New COVID World

December 17, 2021
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The role agents play in protecting people and communities is vital. Our CareValue agents have all the digital tools they need to be successful even in these uncertain times.

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Rhode Island: Use OTC Cards at CVS

December 9, 2021
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It is with great pleasure that Wellcare can announce members with an OTC benefit on their plan can now use their OTC card at several participating brick and mortar CVS locations in Rhode Island.

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Wellcare AEP 2022 Final Weekly News

December 6, 2021
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Wellcare wanted to provide information on the following topics we are sure you will find helpful as you continue to work with your clients: AEP Application Submission Deadline and Request for Information (RFI) Reminder. See post for details.

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New Humana IGNITE Newsletter Now Available

December 6, 2021
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A new Humana IGNITE newsletter is now available. View post for details.

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Upcoming Important Enrollment Periods

December 6, 2021
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Although AEP isn’t quite over, UPMC for Life wanted to provide you with some information regarding the Open Enrollment Period (OEP) and their newly awarded 5-star Special Enrollment Period (SEP).

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Univera Healthcare 2022 Medicare Star Ratings

November 29, 2021
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Univera Healthcare 2022 Medicare HMO plans were awarded 5 stars out of a possible 5-star rating. Learn about this and more in this month's newsletter.

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Wellcare Product Pointers: OTC Benefit

November 24, 2021
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This benefit gives members $10 - $550 per benefit period of OTC items from a plan-approved list of products (benefit coverage varies by plan).

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Excellus BCBS Medicare Broker News - Vol. 3 No. 9

November 24, 2021
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Excellus BlueCross BlueShield is excited to announce that FCMG doctors will continue to be covered as “in-network” for the 2022 plan year.

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US Fire Medicare Supplement has partnered with PetGenius

November 22, 2021
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When choosing a US Fire* Medicare Supplement policy, your clients get more. With the purchase of a Medicare Supplement policy your clients will also receive free access to PetGenius RX!

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Silver Cross Hospital Now Part of Cigna's Medicare Network

November 22, 2021
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‍Cigna's Medicare Advantage network is expanding. Cigna is excited to include Silver Cross Hospital as a partner to provide care for your customers!

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UPMC for Life Prescription and Diabetic Drug Updates

November 22, 2021
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UPMC for Life plans include many exciting benefits that can improve the overall health of members. One of the ways they help members live their best lives is by providing affordable prescription drug coverage. View the post for details.

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Humana Topic of the Week: Doctor Look Up Tool

November 15, 2021
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Humana Topic of the week for 11/15 is the Find a Doctor Tool. View post for details.

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AEP Halfway News from Humana

November 10, 2021
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Nearing the halfway point of AEP! Click the post for AEP news from Humana.

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Humana is Growing in Massachusetts

November 9, 2021
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Humana is pleased to announce that Reliant Medical Group in Massachusetts is now part of their PPO network effective Jan. 1st. View post to learn more about Reliant Medical Group.

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Geisinger Gold Robo Calls November 2021

November 8, 2021
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Your clients may call you asking for clarification. Here are some call scripts to help you answer any questions that arise.

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In The Know With AIG: November 2021

November 4, 2021
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Take a look at November news from AIG.

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Updates Regarding Member Care Assessment Administrative Payments

November 2, 2021
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Humana wanted to make you aware that MCA administrative payments for the month of September will be made on a delayed schedule.

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Introducing New Molina Medicare Onboarding Videos

November 2, 2021
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Introducing a new series of videos to support Medicare members as they join Molina plans! The goal of these videos is to make the process of onboarding as a Molina Medicare Member that much easier.

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Get to Know Geisinger Gold's Classic Essential Rx Plan

November 1, 2021
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Get to know Geisinger's Classic Essential Rx plan in Pennsylvania. Read on to learn more about this plan.

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Humana PDPs Now Include Albertsons as a Preferred Cost-Sharing Pharmacy Network in 2022

October 28, 2021
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Humana PDP is excited to announce that Albertsons Companies family of pharmacies (which includes Albertsons, Safeway, Jewel-Osco, Tom Thumb, and more) will be a preferred cost-sharing retail pharmacy on all PDP products beginning January 1, 2022.

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Get to Know Geisinger Gold's Preferred Complete Rx Plan

October 27, 2021
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Get to know Geisinger's Preferred Complete Rx plan in Pennsylvania. Read on to learn more about this plan.

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Help Clients Build Wealth With AIG’s Power 5 Protector FIA

October 27, 2021
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In today's interest rate environment, you may want to consider allocating a portion of your clients' fixed income investments to the Power 5 Protector Index Annuity. Click the post to learn more.

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Get to Know Geisinger Gold's Preferred Advantage Rx Plan

October 27, 2021
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Get to know Geisinger's Preferred Advantage Rx plan in Pennsylvania. Read on to learn more about this plan.

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Reminder: An Update to CignaforBrokers

October 25, 2021
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To better protect your account within CignaforBrokers, users will be asked to update their security questions and answers upon login on the site. This began October 21.

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Molina Medicare Broker Services Contact Info

October 22, 2021
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Molina is here for you this AEP and wants to thank you again for joining them this year! They've listed the best ways to get in touch with their Medicare Broker Services team inside.

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Cigna Supplemental Benefits: AEP is Here!

October 22, 2021
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AEP is here and will run until December 7! Maximize your earnings with CSB this AEP – they offer Medicare Supplement in 48 states, plus DC and have a full suite of Supplemental Health products.

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What Cigna Can Do For Your Customers

October 22, 2021
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By now, you understand the value of Cigna’s Medicare Advantage plans and their ancillary benefits. Once your customer enrolls in a Cigna Medicare Advantage plan, they can expect to have access to an entire team that is specially trained and available for new-to-Cigna customers.

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Clover Health's Broker Portal

October 22, 2021
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Clover Health's brand new Broker Portal has gone live and is available for you to access! Please utilize the carrier's guide inside for any questions or concerns.

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Get to Know Geisinger Gold's Classic Advantage Rx Plan

October 20, 2021
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Get to know Geisinger's Classic Advantage Rx plan in Pennsylvania. Read on to learn more about this plan.

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A Message From EmblemHealth Medicare

October 20, 2021
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EmblemHealth will reduce a portion of their New York Medicare sales team, but they are not leaving the Medicare market and will continue to sell their products both directly and through you as brokers.

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Obtaining Historical Allwell and Health Net Medicare Advantage Information

October 20, 2021
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As Wellcare continues to integrate their systems and processes, some systems previously utilized by brokers to obtain Medicare Advantage member enrollment and compensation data have been retired, specifically the legacy Centene Broker Portal.

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Cigna's Agent of Record Commitment

October 18, 2021
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Cigna wants to let you know that they are committed to protecting your Agent of Record status as Cigna ll as the commissions you’ve earned for the customers you’ve enrolled.

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California: Wellcare Medicare Advantage Plans Received 5 - Stars

October 18, 2021
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Wellcare has received 5 Stars for select CY 2022 Medicare plans in California! This means certified Wellcare brokers have year-round opportunity to market / sell these plans.

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Meet the Secure Rx Dual Special Needs Plan from Geisinger

October 14, 2021
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Get to know Geisinger Gold's Secure Rx (DSNP) plan - benefits at a glance, prescription break-down, insulin and more. Read on to learn more about this plan.

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Excellus BCBS Medicare Broker News - Vol. 3 No. 8

October 14, 2021
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Excellus BlueCross BlueShield has achieved the highest possible Medicare HMO plan rating in the nation - and right here in upstate New York for 2022!

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Discover More Benefits to Help Enhance Your Clients’ Lives

October 14, 2021
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Humana is here to help members live better lives with benefits* like an over-the-counter (OTC) allowance to purchase approved health and wellness products, the Healthy Foods Card (HFC) to buy approved groceries, transportation to the doctor and programs to be active including Go365® and SilverSneakers®.

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Get to Know Geisinger Gold's Classic Advantage No Rx Plan

October 7, 2021
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Have you completed your annual certification for plan year 2022? Get to know Geisinger's Classic Advantage No Rx plan in Pennsylvania. Read on to learn more about this plan.

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In The Know With AIG: October 2021

October 7, 2021
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Take a look at October news from AIG.

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Empire Care Guide Scheduler: Retain More MA Clients

October 6, 2021
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Empire's NEW Care Guide Scheduler Tool lets you select your client's preferred day and time to receive their Care Guide welcome call! It's quick and easy!

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Connection Hub Mobile Application

October 6, 2021
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With the upcoming AEP, humana wants to remind you of the availability for the Connection Hub mobile application. This feature allows you to use Connection Hub on the go as you are out in the field!

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Empire Will Soon Include Memorial Sloan Kettering

October 6, 2021
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Effective 1/1/2022, Memorial Sloan Kettering will become part of the Empire HealthChoice MA (HMO/HMO D-SNP/PPO) network.

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WellCare's PPO D-SNP Plans in Rhode Island

October 6, 2021
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In an effort to meet the needs of all dual eligible seniors across the state, WellCare has launched the PPO Dual Liberty Open D-SNP PPO plan this year, specifically designed for "full dual" beneficiaries across Rhode Island.

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Molina's New & Improved Provider Directory

October 4, 2021
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Molina has rolled out their new Provider Online Directory (POD)! The new, user-friendly POD enhances search functionality so results are quickly and easily available through intuitive navigation.

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Humana Topic of the Week: Medicare Document Library

October 4, 2021
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Humana's topic of the week for 10/3/2021 is the Medicare Document Library. Some of the document types you can access are: benefit summary, benefit at a glance, evidence of coverage and enrollment books. View post for details.

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HouseCalls Member Incentive Has Increased

October 4, 2021
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Starting Sept. 21, 2021, members who have not yet had their annual HouseCalls visit will receive $50 instead of the standard $15 if they participate on or before Dec. 31, 2021.

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Molina Medicare 2022 Enrollment Kit Orders

September 28, 2021
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Enrollment Kit Orders can now be placed via phone 1-866-440-9788 (Medicare Broker Services) Monday - Friday 8:00 AM - 6:00 PM MST.

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How Do Booster Shots Help Us? And What Does Pfizer's FDA Approval Mean?

September 28, 2021
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With COVID-19 numbers recently spiking, we see proof that the pandemic is not over yet. A powerful tool against COVID-19 are the vaccines. But what about booster shots? How do they help us?

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Win with Cigna Medicare in Arkansas

September 28, 2021
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Even with $0 premium, Cigna's plans include $0 PCP copays, $0 behavioral health copays and only $15 copayment for specialists. The recent addition of Baptist Health to their already-robust provider network gives your customer 250+ more sites of care.

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Humana is Making it Easy for You to Connect With Veterans

September 24, 2021
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Humana's got your back with competitive 2022 plans and benefits designed to complement Veterans’ needs, like Humana Honor Plans with 26 Honor Plans in 46 states.

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2022 ConnectiCare ANOCs Mailed to Members

September 24, 2021
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The ConnectiCare ANOC (annual notice of change) letters have been mailed to members. For your convenience, find the ANOCs for the more popular plans here.

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WellCare Network Expansion: NYU Langone

September 24, 2021
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WellCare is excited to announce that effective immediately, NYU Langone, is now participating In-Network with NY WellCare Medicare lines of business. With this network enhancement, WellCare has also added over 2,400 new providers that are associated with this medical group!

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New For Colorado: Cigna Flexible Choice Dental, Vision & Hearing

September 24, 2021
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Coming soon on October 11, CSB's Flexible Choice Dental, Vision & Hearing product is launching in CO! Sell new Dental, Vision & Hearing with the helpful tools inside.

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See What’s New For SureBridge

September 23, 2021
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New SureBridge Products - Underwritten by The Chesapeake Life Insurance Company. See What’s New in SureBridge's Point of Sale Tool Beginning September 24!

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Save on Pet Prescriptions with Crum & Forster

September 23, 2021
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Crum & Forster can help improve your client's pets' health by making their prescriptions more affordable. They've made it easy for pet parents to get instant savings on pet medications. View post to download flyer for more details.

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Excellus BCBS Medicare Broker News - Vol. 3 No. 7

September 22, 2021
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The New Medicare Sales Hub Is Here, Over-The-Counter Benefits, EPIC/LIS & more! View post for Medicare Broker News from Excellus.

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New Molina Grocery Debit Card for 2021!

September 21, 2021
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Molina is always looking for ways to add value to their members! Introducing an additional value for 2021 plan members: A grocery debit card will be sent to our Medicare members* allowing them to use it through the end of 2021.

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SureBridge: SecureWise Term Life Insurance Now Available in These States!

September 21, 2021
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The new SecureWise Term Life Insurance went LIVE on August 27th in AZ, CA, CO, FL GA, IA, IL, IN, MO, NC, NE, OH, OK, TN & TX.

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