< Agent Blog
Feb
28
,
2022

Humana Topic of the Week: DSNP Enrollment Process Improvement

February 28, 2022

Humana's topic of the week is DSNP Enrollment Process Improvement. The job aid below will assist with step by step instructions and how to submit the Medicaid award letter and information.

Current State Humana does not currently accept state-provided Medicaid award materials as proof of Medicaid eligibility for DSNP.
- Award materials are a CMS-accepted proof of verification.
- Some competitive carriers currently already have this capability.
Future State - Enable new enrollment capability to accept state
-- Medicaid award materials.
- Capture sales currently lost
- Reduce DSNP-denied applications
- Improved experience for the agent
- Improved experience for the member

Reminder when doing a DSNP application:

  • Use one of the approved electronic platforms to do the application
  • If you are doing a paper application remember that DSNP plans have their own application that you must use that will include a section to write the Medicaid number.

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