New Enhancements Available in Humana's Vantage!

June updates in Vantage

‍Service  Inquiries   

Humana has removed the question "Are you responding to a request for additional information?" and its corresponding Case ID field on all Service Inquiry forms. If you have a Case ID to reference please include it in the summary of issue box as needed.

Additionally, the access to care phone number has been changed, as below.    

Address Error  Update

Due to confusion, Humana has removed the address error message in Vantage that was related to the map feature and not the address

Order  ID Cards Logic Update  

The order ID card button will not appear until 15 days after the signature date. This is to give Humana enough time to process and send the original card.

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