Humana has removed the question "Are you responding to a request for additional information?" and its corresponding Case ID field on all Service Inquiry forms. If you have a Case ID to reference please include it in the summary of issue box as needed.
Additionally, the access to care phone number has been changed, as below.
Due to confusion, Humana has removed the address error message in Vantage that was related to the map feature and not the address
The order ID card button will not appear until 15 days after the signature date. This is to give Humana enough time to process and send the original card.
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Get Your FREE Site >The upgraded Short-Term Home Health Care product is now available in Oregon on GTL's Agent Portal and available soon on the e-App!
Please ensure you are using the correct application. Remember, the correct application is always available in LEAN™.
The current option for using voice authorization when submitting an application will no longer be available starting April 1, 2024.
This edition highlights how our focus on quality shows up for you and your members.
Medicare Advantage members in Connecticut, New Hampshire, New Jersey, and New York, now have more choices for using their Groceries benefit.
To support quality improvement, retention, and effectuation initiatives, Wellcare will change its payment of all D-SNP and C-SNP Health Risk Assessments (HRAs) to effectuation versus submission effective April 1, 2024.
Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.
Get to know us, and see how we can help you take your business to the next level.