Humana Topic of the Week: Service Inquiry

Humana's topic of the week is Service Inquiry. When you need help on an existing member or a new application, service inquiry is the way to go.  Instead of calling in, being transferred to the correct department, and possibly experiencing hold times, service inquiry is available to you 24/7 right on your Vantage page.  Your questions will be answered in writing so you can refer back.

When a current member needs help you can go right into your book of business, click their name, and create a service inquiry!

When it’s on a new application, you can click service inquiry on the service inquiry tab in the second column on your Vantage page and make corrections for the application.  The only item you cannot correct here is the plan number so be sure you have the right plan!

Once your service inquiry has been resolved, it will change to closed status.  The job aid attached is show you an example of how to view the closed inquiry and the link to click to view the resolution and how service inquiry resolved.

Quick, easy, and no phone time!  You can even direct Humana to reach out to your member to help resolve.‍

• Service Inquiries - FAQ
• Service Inquiries Job Aid 2022‍