UnitedHealthcare: JarvisWRAP for September 22

Tip of the Week

The 2026 Annual Notice of Changes (ANOC) letters for Medicare Advantage and standalone Part D members will arrive mid-to late September. Now is the time to schedule one-on-one marketing appointments with your clients and obtain scope of appointments to be ready for Annual Enrollment Period (AEP). Access ANOC letters by going to the Sales Material Portal via Jarvis, searching for "ANOC," and then filtering the results by state. Remember: 2026 plan benefits cannot be discussed with members until October 1.

‍

‍

AEP prep: Live webinars and recorded videos

Make the most of your time before AEP starts by joining a national webinar or watching recorded videos.

Here are some upcoming trainings:

• 2026 Special Supplemental Benefits for the Chronically Ill (SSBCI) walks you through eligibility criteria, the verification process and the member experience so you can explain it to clients.
• 2026 AEP Retention Planning helps you develop a retention strategy that focuses on the AEP season and the resources and support we have to help you.
• Wellness Extras for AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® provides details about current Wellness Extras availability and changes coming in 2026.
• 2026 UCard® Experience for Medicare Advantage Plans covers what you need to know about the UCard including: key features, activation, spending credits, earned rewards and more.
• Make sure you know the 2026 products by attending a product-specific training: 2026 Dual Eligible Special Needs Plans (D-SNP) or 2026 Part D Program.

 Sign up today in Jarvis!

‍

‍

What’s on Agent Toolkit: Every Door Direct Mail (EDDM) without the hassle

Skip the bundling, printing, and post office drop-offs this Annual Enrollment Period (AEP) by using the new "EDDM Upload" in the UHC Agent Toolkit! Customize your postcard, select routes and quantities, pay for print and postage, and UnitedHealthcare will handle the rest—including delivery to USPS*.

Search "EDDM" in the Agent Toolkit to find a variety of postcards from which you can choose.

‍

‍

CMS delays Medicare Advantage Supplemental benefit notice requirements

As of September 8, 2025, the Centers for Medicare and Medicaid Services (CMS) is delaying enforcement of Medicare Advantage (MA) mid-year Notice of Supplemental Benefits notification requirements for contract year 2026 and beyond. The enforcement pause will remain in effect until further notice.

This requirement would have required MA organizations to send annual notifications to enrollees about unused supplemental benefits between June 30 and July 31, beginning in 2026. CMS has determined that a temporary enforcement pause is necessary to address logistical concerns and reevaluate current requirements.

‍

‍

Connect with your clients through member stories

Explore a fresh approach to build relationships with your current clients and attract new ones with a video from Bo, a UnitedHealthcare member. Bo shares his personal experience navigating Medicare at 65, explains the enrollment timeline, and highlights the benefits of exploring coverage options during the Annual Enrollment Period. By leveraging Bo's story, you can deliver personalized support that helps empower your clients to make informed decisions about their Medicare coverage.

 Check out Bo’s video

‍

‍

Reminder: CMS may auto enroll some consumers currently in a Medicare Advantage plan without Part D coverage into a MAPD plan

Did you know that if a client enrolls in a Medicare Advantage plan that does not include Part D coverage (like the MA Only Patriot Plans in some markets), the Centers for Medicare and Medicaid Services (CMS) may automatically enroll some consumers every month into a Medicare Advantage Prescription Drug (MAPD) plan? This experience—known as auto- or facilitated-enrollment¹ –can be confusing for members who may receive their Part D coverage elsewhere, such as through the VA or other organizations.

Here's what you need to know about the process, so you can help your clients better understand when auto-enrollment may occur.

• Full Dual members are auto-enrolled as required by CMS into an MAPD plan after enrolling into a Medicare Advantage plan without Part D coverage. Members will receive an opt-out notice. They must submit the opt-out by the 15th of the following month to be reinstated on their original effective date back into the plan in which they enrolled. Members who opt out after this deadline will be re-enrolled on the first day of the following month.
• Low-Income Subsidy (LIS)/Extra Help members have facilitated enrollments as required by CMS into an MAPD plan after enrolling into a Medicare Advantage plan without Part D coverage. They must cancel the MAPD enrollment by the day before their effective date to be reinstated back into the plan in which they enrolled. Members who opt out after this deadline will be re-enrolled on the first day of the following month.

Help your clients by ensuring they know if they continue to be eligible for full dual or Low-Income Subsidy (LIS)/Extra Help or Medicaid, they may be automatically enrolled into an MAPD plan when they enroll into a new Medicare Advantage plan without Part D, per CMS guidelines. If they don't wish to enroll in the MAPD plan, they must decline and ask to be opted out of future auto- or facilitated enrollments.

For questions, members can call the customer service number on their UnitedHealthcare ID card.

‍