New Medicare Advantage plan members often have questions about their coverage. Empire recognizes the importance of connecting with members to ensure they can start using their new benefits with confidence.
A Care Guide will call your newly enrolled Medicare Advantage clients typically within the first 30 days of their approved enrollment.*
Empire's NEW Care Guide Scheduler Tool lets you select your client's preferred day and time to receive their Care Guide welcome call! It's quick and easy!
Here's How You Can Help:
During the welcome call, the Care Guide will help your clients:
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As of June 29, 2022 ready-to-sell email notifications are discontinued.
Special Population (SPOP) & Medicaid Verification Change to Call Center Hours of Operation – Effective July 1, 2022
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