< Agent Blog

*Important* Changes to UnitedHealthcare Voice Signature

September 9, 2022

Upcoming Changes to Voice Signature in LEAN*

An upcoming update to LEAN will allow field sales agents to complete Voice Signature enrollments for plans using the Field Sales enrollment form. Agents will no longer use the Telephonic script for Voice Signature.

Once this update takes place, all future Voice Signature enrollments will have E-### confirmation numbers. As a result, Voice Signature applications will now be in the same “My Applications” page with agents’ other Field Sales enrollments.

With this change, however, field agents will lose access to applications completed with the Telephonic script. Once the update takes place, agents will not be able to access older Voice Signature applications with T-### confirmation numbers.  

In order to avoid any disruption, please download any Voice Signature applications with T-### numbers that you need to retain by Sept. 14. You will also be able to request these applications from the Producer Help Desk (PHD) after the LEAN update takes place.

For LEAN training resources please visit Jarvis> Knowledge Center > Learning Lab > Content Library > LEAN >Additional References. 

*Please note, this information applies to LEAN for UnitedHealthcare Medicare Advantage plans only.

View Details >View Details >

Questions? Call us at 855-888-8326.

Don't have a MedicareValue page yet?

Get Your FREE Site >

Posts you may be interested in...

Read More

Cigna's Onboarding Program for New Customers

November 28, 2022
Agent Blog Icon - Indicates this is a blog article.

Did you know that Cigna Medicare has an onboarding program for new customers?

Read More

Use GTL's Text-to-Sign Feature for Even Faster Submissions!

November 21, 2022
Agent Blog Icon - Indicates this is a blog article.

Save time and bypass the Voice Verification Call! Text-to-Sign is available on the Agent Portal only

Read More

Compare The Benefits Today! See How The Difference is Clear with Clear Spring!

November 16, 2022
Agent Blog Icon - Indicates this is a blog article.

Help your clients meet life where it is at, secure and confident with Clear Spring Health!

Read More

See how Aetna is making it easier for members to stay informed

November 15, 2022
Agent Blog Icon - Indicates this is a blog article.

An enhanced member experience is coming in 2023

Read More

Excellus BCBS Medicare Broker News - Vol. 4 No. 10

November 15, 2022
Agent Blog Icon - Indicates this is a blog article.

Final Reminders For AEP | Medicare Supplement Update

Who we are & what we do.

Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.  

Get to know us, and see how we can help you take your business to the next level.

Learn More

Helpful Links

New Here?

We love meeting new people! Fill out the form below, and one of our sales directors will get in touch with you shortly.

Thank you! Your form has been received!
Oops! Something went wrong while submitting the form