Cigna Broker Insights: June 2025 - Edition 6.2

In this edition, Cigna shares the 2026 Medicare Advantage (MA) and Prescription Drug Plan (PDP) Preview and an important compliance message, Cigna Healthcare® Supplemental Benefits (CSB) product launches and the updated Spanish Agent Guide, as well as Medicare broker trainings and other important reminders.

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July training sessions and important reminder

Don't forget to register for Cigna's July training sessions! There is a limited training schedule available but they will still offer courses on how to order sales and marketing materials, understanding new CSB commission statements, and staying in compliance when selling MA/PDP.

Important reminder: It is prohibited to use artificial intelligence (AI) tools to record or take notes during training sessions. Failure to comply may result in being removed from the training. Thank you for your cooperation!

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Reminder: Contracting system blackout period

Cigna is retiring their current contracting systems to make way for the new one!

This activity requires a contracting system blackout period from June 28 – July 20, during which time recruiting and contracting capabilities will not be available. Read here for more details.

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2026 MA/PDP Preview

Want to see a preview of the MA and PDP products and benefits Cigna is offering this upcoming AEP? Take some time to review the 2026 Preview. This preview contains information on Cigna's 2026 portfolio for MA, PDP, and Supplemental Benefits, exciting tool and tech updates, and more!

>2026 MA/PDP Preview login required

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2026 Certification update:

2026 MA/PDP Certification launch on July 21! Before certification launches, you can complete your AHIP certification and use this link to log in and transmit your completions to Cigna Healthcare.

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Customer complaints need your immediate attention

Customer complaints filed directly with the Centers for Medicare & Medicaid Services (CMS) come to Cigna on the Complaint Tracking Module, hence the term CTM. When they receive a CTM, they have a limited time to collect the required information and report back to CMS. Due to the quick turnaround needed, Cigna appreciates your cooperation in responding to inquiries related to CTMs as quickly as possible.

Please note, failure to comply may result in founded complaint determination, reporting of the agent to CMS for failure to comply and/or non-compliant selling or marketing activity, and possible remediation action from the Sales Development Action Program (SDAP).

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Choice Hospital Indemnity has launched in more states

You can now offer your customers protection from out-of-pocket hospital expenses in even more states! The Cigna Healthcare Choice Hospital Indemnity insurance policy is ready to sell in Connecticut, Idaho, and Vermont as of May 27, and in California and Maryland as of June 23. Click below for all the resources you need to start selling today!

>Choice Hospital Indemnity broker resource site

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Spanish version of the CSB Agent Guide now available!

The Spanish version of the CSB Agent Guide has been updated for 2025! It's now in a digital magazine format that's easy to read and navigate. Go here to download or to the link below to access online, any time.

>Spanish CSB Agent Guide on Producers' University login required

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