In this edition, Cigna shares the 2026 Medicare Advantage (MA) and Prescription Drug Plan (PDP) Preview and an important compliance message, Cigna Healthcare® Supplemental Benefits (CSB) product launches and the updated Spanish Agent Guide, as well as Medicare broker trainings and other important reminders.
Don't forget to register for Cigna's July training sessions! There is a limited training schedule available but they will still offer courses on how to order sales and marketing materials, understanding new CSB commission statements, and staying in compliance when selling MA/PDP.
Important reminder: It is prohibited to use artificial intelligence (AI) tools to record or take notes during training sessions. Failure to comply may result in being removed from the training. Thank you for your cooperation!
Cigna is retiring their current contracting systems to make way for the new one!
This activity requires a contracting system blackout period from June 28 – July 20, during which time recruiting and contracting capabilities will not be available. Read here for more details.
Want to see a preview of the MA and PDP products and benefits Cigna is offering this upcoming AEP? Take some time to review the 2026 Preview. This preview contains information on Cigna's 2026 portfolio for MA, PDP, and Supplemental Benefits, exciting tool and tech updates, and more!
>2026 MA/PDP Preview login required
2026 MA/PDP Certification launch on July 21! Before certification launches, you can complete your AHIP certification and use this link to log in and transmit your completions to Cigna Healthcare.
Customer complaints filed directly with the Centers for Medicare & Medicaid Services (CMS) come to Cigna on the Complaint Tracking Module, hence the term CTM. When they receive a CTM, they have a limited time to collect the required information and report back to CMS. Due to the quick turnaround needed, Cigna appreciates your cooperation in responding to inquiries related to CTMs as quickly as possible.
Please note, failure to comply may result in founded complaint determination, reporting of the agent to CMS for failure to comply and/or non-compliant selling or marketing activity, and possible remediation action from the Sales Development Action Program (SDAP).
You can now offer your customers protection from out-of-pocket hospital expenses in even more states! The Cigna Healthcare Choice Hospital Indemnity insurance policy is ready to sell in Connecticut, Idaho, and Vermont as of May 27, and in California and Maryland as of June 23. Click below for all the resources you need to start selling today!
>Choice Hospital Indemnity broker resource site
The Spanish version of the CSB Agent Guide has been updated for 2025! It's now in a digital magazine format that's easy to read and navigate. Go here to download or to the link below to access online, any time.
>Spanish CSB Agent Guide on Producers' University login required
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CSB state rate adjustments, MA/PDP certification update, and more in this edition of Broker Insights!
Effective June 4, 2025, the state of Wyoming implemented an Annual 64-day Birthday Enrollment Period that allows Wyoming residents to replace their current Medicare Supplement plan with a Medicare Supplement plan
Cigna is excited to announce their new Medicare brand for 2026 and beyond.
If an agent does not complete a 2025 onboarding invite by July 7, the onboarding invitation will be canceled
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