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Coming Soon: Personalized Billing for AARP Medicare Supplement Plans!

February 14, 2024

Personalized Billing is coming to give your clients more insight and simplify your clients’ experience with AARP® Supplemental and Personal Health Insurance plans from UnitedHealthcare®.

Personalized Billing will introduce monthly account statements featuring clear, simple billing information that is specific to each individual member. No more household billing and payment restrictions! No action is needed from you or your clients in order to receive these new statements.

What's New?

  • Members will receive monthly account statements reflecting their own individual health plan(s).
  • For members in a state with a June billing cycle, Personalized Billing will begin in mid-May for June premium payments.*
  • Each monthly account statement will show what’s been paid, what is owed, when rates change, and payment options available to that individual member.  
  • Members who are not enrolled in Electronic Fund Transfer (EFT) will start to make their individual monthly premium payments using the new monthly account statements instead of the historical coupon packages. Members who are in the same household as another may combine both member’s payments in one check but should include each individual member’s payment coupons.
  • Members enrolled in EFT who are in the same household as another, will begin to see two EFT withdrawals come out of their bank account (one withdrawal for each member’s individual premium). Once Personalized Billing begins in the member’s state, each member may set up separate bank account withdrawals for their own individual premium payments.
  • Annual rate notification letters will be sent to each individual member for each of their own plans. Members who are in the same household as another will no longer receive one letter per household!
  • Your client’s online account will also reflect Personalized Billing.

What Stays?

  • Your clients will continue to receive all of their applicable discounts. Discounts will be clearly displayed on each individual’s monthly account statement.

*Personalized Billing will go into effect for all states beginning in June 2024 when each state’s billing cycle occurs. Personalized Billing does not affect other insurance plan coverage individuals may have through UnitedHealthcare including their Prescription Drug Plan.

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