What Cigna Can Do For Your Customers

A Message from Cigna Medicare Advantage

"By now, you understand the value of Cigna’s Medicare Advantage plans and their ancillary benefits, and we are confident you agree they are second-to-none. We’re proud to be able to offer these types of plans to your customers.

But, we don’t just serve customers by offering them great health coverage for the things they need and want. Our team takes a vested interest in each person who trusts Cigna with their Medicare Advantage plan.

Once your customer enrolls in a Cigna Medicare Advantage plan, they can expect to have access to an entire team that is specially trained and available for new-to-Cigna customers. This includes:

• Welcome calls conducted for all new customers within 60 days of enrollment
• Quarterly customer newsletters with tailored content for new customers
• Targeted communications to educate customers on benefit changes
• Q1 New Customer Mailer educates new customers about incentives and supplemental benefits
• Dedicated New Customer Advocate service line for new customers

‍Why does this matter to you a Cigna Medicare Advisor?

Because of the way we care for our customers, Cigna’s Medicare Advantage plans enjoy some of the best retention rates in the industry with a disenrollment rate well below average. Our customers are pleased with their coverage and tend to stick with us. This makes it easier for you to retain your existing customers and focus on growing your book of business with Cigna. Likewise, our industry leading Net Promoter Score (NPS) means your Cigna customers are more likely to be satisfied with their Cigna Medicare Advantage plan and recommend Cigna to a friend. That should make it easier for you to turn your local Cigna customers into referrals for new Cigna business.

Selling Cigna is smart and helps your business grow! Reach out to your local broker manager with your questions."

-Cigna Medicare Advantage