AEP is complete, and Wellcare hopes you had a successful selling season! Below is information on the following topics you may find helpful as you continue to work with your members:
Wellcare previously provided information regarding how to view 01/01/2023 effective date enrollments in your Book of Business through the Centene Workbench broker portal.
Now, the Book of Business download feature within Centene Workbench has been updated to now include future effective date enrollments.
This is an enhancement from the prior download report view which was limited to only current effective enrollments. Ex. Members with confirmed 01/01/2023 enrollment effective dates will now reflect in your Book of Business download prior to January 1st.
As a reminder, members who enroll in a health plan with a monthly premium can choose to have premiums withheld from their monthly Social Security Administration (SSA) or Railroad Retirement Board (RRB) payments or pay their premiums directly from their bank account using electronic funds transfer (EFT). When one of these Premium Withholding Options (PWO) is chosen AND is in a pending status, Legacy WellCare MA and PDP members will receive a coupon book.
Request for Information (RFI) status occurs when a submitted application is either incomplete or contains incorrect information. To avoid processing delays or application denial, please ensure you provide accurate and complete information.
You will be informed through email and text message if you have applications in RFI status. Please be on the look out for these notifications and act promptly to resolve. Important: RFIs must be resolved within 21 days of application receipt from the member, or the application will be denied.
The RFI Resource Page contains further instructions on how to resolve RFIs.
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There are two important updates coming to New York producers at the beginning of April: a transition to a new online Health Risk Assessment, and a change to New York's Broker of Record process.
In accordance with compliance requirements, Gerber Life will require any upline that has Agents selling Gerber Life products in an override state to be licensed and appointed in that state in order to receive override commissions.
One of the most valuable ratings Clover can get is out of the CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey sent by CMS each year.
Tips for your 60-day check-in with your new customers.
Do you have questions or requests for GTL's Sales Support team and don't have time to call?
Acquired in 2019 by the UnitedHealthcare company, The Chesapeake Life Insurance Company is now officially welcomed into the UnitedHealthcare brand family
Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.
Get to know us, and see how we can help you take your business to the next level.