With the new year well underway, Wellcare would like to provide a few updates they are sure you will find helpful as you continue to work with your members:
As part of Wellcare's ongoing commitment to provide exceptional service, they would like to share their updated resource for the member onboarding experience. This process will guide the member through the first weeks of enrollment with regular communication touchpoints.
Agents are encouraged to review the complete Member Onboarding Resource for a comprehensive overview of the onboarding process.
In December 2022 The Centers for Medicare & Medicaid Services (CMS) began responding to a data breach by a subcontractor potentially impacting up to 254,000 Medicare beneficiaries.
More information regarding the data breach is available at CMS.gov.
We previously provided information on the Inflation Reduction Act (IRA), which went into effect January 1, 2023 for all Medicare beneficiaries. As a reminder, the IRA provides cost-share reductions to assist Medicare beneficiaries with their Part D drug expenses.
Please refer to the October 2022 Communication for further details on cost-sharing updates, as well as a Special Enrollment Period (SEP) available through the end of 2023 for "Exceptional Circumstances."
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Checking Book of Business on the Producer Portal, Member ID Cards Mailing Now, and more
MAPD/PDP carrier end of AEP app submission guidelines
There has recently been a change in the Provider Online Directory related to how the Service Location and Medical Group affiliations are listed.
Beginning in 2024, UnitedHealthcare is expanding member value by working with Amazon
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