Wellcare recently shared a number of updates regarding the CMS Regulatory guidance requirements for TPMOs that went into effect October 1st. The updates include requirements for Call Recordings.
CMS recently provided further clarity on guidance related to virtual face-to-face interactions with beneficiaries/members. CMS stated virtual face-to-face interactions with beneficiaries/members must be recorded.
To assist with this effort, Wellcare shared information on how the Ascend Remote Agent Telephonic Enrollment (RATE) tool can assist you in complying with the new rule to record all calls, both inbound and outbound. You are encouraged to review updates made to the resource materials developed that support the recent CMS regulatory update/clarification.
Wellcare is excited to share that they have launched a new member outreach campaign targeted toward newly enrolled Medicare members.
Legacy Wellcare and Legacy Centene members will receive a Welcome Text and a Benefit Overview Text Message 5 days after their Welcome Text Message (unless they opted out from receiving text messages). The goal of the text message is to provide members with a link to their Benefit Landing page for quick digital access to their plan benefits.
Wellcare Broker Support offers various ways to support you during this AEP season.
Centene Workbench provides you with the tools to help you succeed. Please reference the Centene Workbench Portal Guide for helpful information. You can use the Self-Service Options to help you be productive and resolve issues.
Wellcare Broker Support can assist you with inquires related to:
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