As previously communicated, Wellcare utilizes automated conversational text messages in order to communicate with our Prescription Drug Plan (PDP) members. Members with a mobile number on file may be receiving the welcome message as well as other periodic text messages from the sender, "Jen at Wellcare."
In addition to the previous messages sent to PDP members, a new Request for Information (RFI) campaign will launch this week. Details around this campaign are listed below.
Request for Information (RFI) Texts
An RFI campaign will begin this week and run through Dec. 2023. This targeted campaign will include one text message per week from “Jen” to applicants in RFI status in an attempt to obtain missing application information. There will be a transfer option available to the RFI team to complete the application. Applicants who provide the missing information will be removed from future outreach.
For a comprehensive overview of the “Jen at Wellcare” text messaging program, including examples of common message scenarios, member opt-out instructions and frequently asked questions, please review the resource below:
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