Wellcare Product Pointers: OTC Benefit

Over-the-Counter (OTC) Benefits

Helping members live better, healthier lives is always Wellcare's topmost priority. With this in mind, they wanted to share a quick reminder about how members can access a key benefit that can make a big difference, the Over-the-Counter (OTC) benefit. This benefit gives members $10 - $550 per benefit period of OTC items from a plan-approved list of products (benefit coverage varies by plan).

Members in plans with the OTC benefits can order covered products by mail order (phone or online) or in-store. When shopping from the catalog, items are shipped to members’ homes at no additional cost.

Key Highlights:

• Benefit dollars are reset at the beginning of each benefit period. Any unused benefit dollars at the end of each period will NOT rollover to the next period.
• Mail orders placed over the phone or online are limited to three (3) per quarter. Mail orders are always delivered with free shipping from Wellcare's OTC vendors!
• At InComm and CVS retailers, members may make an unlimited number of in-store purchases at participating retail locations.

Benefit Details by Retailer:

*Participating retailers for InComm include CVS, Walgreens, Duane Reade, Walmart, Dollar General, Family Dollar, Rite Aid and select independent pharmacies. Please call 1-888-682-2400 (TTY: 711) for more information.

Find Participating CVS Locations:

1. Go to http://www.CVS.com
2. Select STORE LOCATOR, then enter a zip code
3. Within the Filter Store option, select OTC Health Solutions, found under the Health Services section, then select the ‘X’ to minimize the filter section
4. Participating locations in the area of the chosen store will appear as a list and on the area map to the right of the display screen

CVS Contact Information by Health Plan:

Websites

Contact Numbers

• Wellcare: www.cvs.com/otchs/wellcare
• Wellcare By Allwell: www.cvs.com/otchs/allwell
• Wellcare By Health Net (CA): www.cvs.com/otchs/healthnet
• Wellcare By Health Net (OR, WA): www.cvs.com/otchs/healthnetwa-or
• Wellcare By Fidelis Care: www.cvs.com/otchs/fidelis
• Wellcare By 'Ohana: www.cvs.com/otchs/ohana
• Wellcare By Trillium Advantage: www.cvs.com/otchs/trillium
• Ascension Complete: www.cvs.com/otchs/ascensioncomplete

• 866-819-2516: Wellcare, Wellcare by 'Ohana
• 866-528-4679: All other Health Plans

Product Resources:

For more information on the OTC benefit, please review the following agent resources:

• 2022 Benefit Year Supplemental Benefits: Over-the-Counter (OTC) Video
• 2022 OTC Supplemental Benefit One-Pager
• 2022 AEP Readiness Resources

You can also access this information by searching “2022 AEP Readiness Resources” in the Ascend Mobile App.