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Wellcare: Meet Jen! Text Message Outreach to PDP Members
Text Message Outreach to PDP Members - Meet Jen!
Wellcare will be utilizing automated conversational text messages in order to communicate with Prescription Drug Plan (PDP) members. Recently a new welcome message was launched within the platform. Members with a mobile number on file may receive the new welcome message as well as other periodic text messages from the sender, "Jen at Wellcare."
"Jen at Wellcare" Text Message Topics
Welcome Message: Texts are sent to newly enrolled members with a mobile number on file, offering assistance with autopay and general onboarding
Happy Birthday Message: Message will read, “Happy Birthday from Wellcare,” with no further action required from the member
Proactive Billing Reminder: Members who are not set up for any type of automatic deduction and have not made their payment for the month may receive a text reminder
Failure to Pay Message: Members who have missed at least one premium payment may receive a text message
OOSA (Out of Service Area) Message: Members who may require a plan change after moving out of the service area may receive a text notification
Questions? Call us at 855-888-8326.
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