Wellcare Insider: Important Updates and Reminders

‍Quick Links for Wellcare Brokers

Centene Workbench is your source for tools that help grow your business and better support all members. An extremely helpful resource available to you are Quick Links - a single location on your dashboard where you're just one click away from the Ascend enrollment platform, the Find-a-Provider tool, the Centene Learning Center and other helpful resources.

Become familiar with all that Centene Workbench has to offer by visiting and bookmarking your new Broker Resources Quick Links page. This is a one-stop source for accessing the information you need the most, and includes links to brand new video walk-throughs for many of the most common tasks performed within the portal.                                   

Accessing Provider Information

Effective immediately, provider directories are no longer available for digital download within the CustomPoint sales material ordering platform.

Provider information continues to be available online for custom searches and downloads through the Find-a-Provider tool on the health plan website. The online search function is always the most up-to-date option for retrieving this information.

Please review the prior communication that highlights key features available in the provider search tool. Also available are instructional resources that will assist you in using the online provider search tool.

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‍Wellcare's Commitment to Broker & Service Excellence

Wellcare wants to be your trusted partner in business and understand that requires a commitment to continuously strive for excellence in serving both you and the members. This means that you can count on them to demonstrate their commitment by working cross-functionally to elevate their service and exceed expectations.

Take a moment now to review Wellcare's Commitment to Broker and Service Excellence, which highlights some of the achievements made throughout 2022 that demonstrate their commitment to member service enhancements and broker support.

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