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Jan
12
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2023

Wellcare: Duplicate Arkansas Healthy Foods Card Issued in Error

January 12, 2023
Wellcare

Important: Duplicate Arkansas Healthy Foods Card Issued in Error

Due to an internal system issue, some Arkansas D-SNP members incorrectly received Healthy Foods benefit cards from two different vendors when the Healthy Foods Cards were issued.

Healthy Foods Card Vendors

The Healthy Foods benefit in Arkansas is serviced by Solutran and members were mailed Healthy Foods cards for use beginning January 1, 2023. However, some Arkansas D-SNP members may have, in error, also received a Healthy Foods card from Incomm, a vendor that services members outside of Arkansas.

Please refer to this previous communication for Healthy Foods Cards activation information and card samples.

Action Required for Members / Next Steps

  • The Healthy Foods card issued by Solutran (Solutran cards have a small S3 symbol on the bottom right corner) should be activated and can be used at participating locations immediately.
  • Immediately discard Healthy Foods card received from Incomm.
  •        

Arkansas D-SNP members that received a Healthy Foods card in error from Incomm will not be financially responsible for any purchases made on the Incomm card prior to deactivation.

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