Wellcare: Duplicate Arkansas Healthy Foods Card Issued in Error

Important: Duplicate Arkansas Healthy Foods Card Issued in Error

Due to an internal system issue, some Arkansas D-SNP members incorrectly received Healthy Foods benefit cards from two different vendors when the Healthy Foods Cards were issued.

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Healthy Foods Card Vendors

The Healthy Foods benefit in Arkansas is serviced by Solutran and members were mailed Healthy Foods cards for use beginning January 1, 2023. However, some Arkansas D-SNP members may have, in error, also received a Healthy Foods card from Incomm, a vendor that services members outside of Arkansas.

Please refer to this previous communication for Healthy Foods Cards activation information and card samples.

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Action Required for Members / Next Steps

• The Healthy Foods card issued by Solutran (Solutran cards have a small S3 symbol on the bottom right corner) should be activated and can be used at participating locations immediately.
• Immediately discard Healthy Foods card received from Incomm.
       

Arkansas D-SNP members that received a Healthy Foods card in error from Incomm will not be financially responsible for any purchases made on the Incomm card prior to deactivation.