Wellcare: Changes to Wellcare Member Portal Log-In Credentials

Changes to Wellcare Member Portal Log-In Credentials

There are changes coming to how Wellcare members will log in to the Wellcare Medicare portal. Beginning August 15, 2023, users will register an account within EntryKeyID.

This new user ID has the following benefits:

• Secure – Improves security and better protects customer information.
• Protected – Adds an extra layer of protection with email verification.
• Easy – Makes credentialing more user friendly.
• Independent – Users reset their own password and unlock their own account.
• Memorable – Username is the same as the email address.

While Wellcare is focused on improving customer experience, they are also passionate about securing those experiences.

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More Details    

Re-registration

• Starting August 15, Wellcare Medicare portal users will be asked to re-register their account in the EntryKeyID.
• Users will set a more secure password during their registration with EntryKeyID.
• They will also establish their language preference.

Log-in

• Users will log in with their email address after this change (Web and Mobile Portals).
• Users will no longer be able to have member services reset their password. If they need assistance, member services will walk the member through the steps to reset the password themselves.
• Members will secure their accounts with Multifactor Authentication (via email).
• Security questions will no longer be used (Web and Mobile Portals).
• New Benefit! Members will be able to register in the mobile app

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Member services representatives have received training on these changes and are prepared to assist members when needed.

Members will either receive an email or a text about this change two days after the go-live on August 15, and there is no action needed on your part, other than to be aware of the changes coming for the members.

Thank you for your dedication to support our members. If members contact you with any concerns, please direct them to member services

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