< Agent Blog

WellCare Broker Support Contacts

October 4, 2021

Broker Support is Here to Help YOU!

AEP is around the corner! As a reminder, Broker Support can assist you with inquiries related to:

  • Onboarding - Contracting, training, and license updates
  • Single Sign-On Portal - New broker set-up and navigation
  • ACT and AHIP - Certification status and inquiries
  • Ascend Enrollment Platform - Plan search, provider, and formulary lookup
  • Application & Enrollment - Assistance, Wellcare health plan RFI assistance
  • Member Status - Agent/Broker of Record (AOR/BOR) correction
  • Broker Commissions - Finding statements, calculate commissions payable, inquiries
  • Broker Portal - (Agent Connect and Agent 360) Navigation, Assignment of Commission (AOC), Application Search Tool, hierarchy changes, demographic updates, help to support tickets
  • Sales Materials -CustomPoint Navigation

Most calls are resolved immediately over the phone, those that require escalation will be forwarded to the corporate team for review, resolution, and direct follow-up.

Phone: 866-822-1339

Hours: Monday - Friday 8:00 AM - 8:00 PM EST

Broker Services has a dedicated team to support your Medicare Supplement needs:

Phone: 833-728-1298

Hours: Monday - Friday 12:00 PM - 8:00 PM EST

Email Address: medicaresupplementbrokersupport@centene.com

View Details >View Details >

Questions? Call us at 855-888-8326.

Don't have a MedicareValue page yet?

Get Your FREE Site >

Posts you may be interested in...

Read More

Cigna's Onboarding Program for New Customers

November 28, 2022
Agent Blog Icon - Indicates this is a blog article.

Did you know that Cigna Medicare has an onboarding program for new customers?

Read More

Use GTL's Text-to-Sign Feature for Even Faster Submissions!

November 21, 2022
Agent Blog Icon - Indicates this is a blog article.

Save time and bypass the Voice Verification Call! Text-to-Sign is available on the Agent Portal only

Read More

Compare The Benefits Today! See How The Difference is Clear with Clear Spring!

November 16, 2022
Agent Blog Icon - Indicates this is a blog article.

Help your clients meet life where it is at, secure and confident with Clear Spring Health!

Read More

See how Aetna is making it easier for members to stay informed

November 15, 2022
Agent Blog Icon - Indicates this is a blog article.

An enhanced member experience is coming in 2023

Read More

Excellus BCBS Medicare Broker News - Vol. 4 No. 10

November 15, 2022
Agent Blog Icon - Indicates this is a blog article.

Final Reminders For AEP | Medicare Supplement Update

Who we are & what we do.

Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.  

Get to know us, and see how we can help you take your business to the next level.

Learn More

Helpful Links

New Here?

We love meeting new people! Fill out the form below, and one of our sales directors will get in touch with you shortly.

Thank you! Your form has been received!
Oops! Something went wrong while submitting the form