WellCare Broker Support Contacts

Broker Support is Here to Help YOU!

AEP is around the corner! As a reminder, Broker Support can assist you with inquiries related to:

• Onboarding - Contracting, training, and license updates
• Single Sign-On Portal - New broker set-up and navigation
• ACT and AHIP - Certification status and inquiries
• Ascend Enrollment Platform - Plan search, provider, and formulary lookup
• Application & Enrollment - Assistance, Wellcare health plan RFI assistance
• Member Status - Agent/Broker of Record (AOR/BOR) correction
• Broker Commissions - Finding statements, calculate commissions payable, inquiries
• Broker Portal - (Agent Connect and Agent 360) Navigation, Assignment of Commission (AOC), Application Search Tool, hierarchy changes, demographic updates, help to support tickets
• Sales Materials -CustomPoint Navigation

Most calls are resolved immediately over the phone, those that require escalation will be forwarded to the corporate team for review, resolution, and direct follow-up.

Phone: 866-822-1339

Hours: Monday - Friday 8:00 AM - 8:00 PM EST

Broker Services has a dedicated team to support your Medicare Supplement needs:

Phone: 833-728-1298

Hours: Monday - Friday 12:00 PM - 8:00 PM EST

Email Address: medicaresupplementbrokersupport@centene.com