Wellabe: A new authentication process starts soon

Reminder: Authentication requirements are being updated

Soon, Wellabe's Agent Sales Support authentication system will be updated. Here are the steps you’ll follow when you call in.

• You’ll be asked to speak (or enter via touch tone) the last four digits of your Social Security number and your five-digit ZIP code. This information should match what is on file in Wellabe's system.
• The system will provide the first name associated with the information entered, and you’ll be asked to verify if this is correct.
• Once authenticated, you’ll hear the updated greeting and will select where you want your call routed from the prompts.

The sales support representative taking your call will receive a screen pop-up letting them know who is calling, so no additional authentication will be necessary as long as you were correctly authenticated.

If you have questions, please call Agent Sales Support at 800-547-2401, option 3, Monday–Friday, from 7:30 a.m. to 5 p.m. Central time, or email healthagentsupport@wellabe.com.