UPMC for Life received a J.D. Power award!

Two years in a row!

UPMC for Life is once again #1 in Member Satisfaction among Medicare Advantage plans in Pennsylvania

For the second year in a row, UPMC for Life received the highest score in Pennsylvania in the J.D. Power U.S. Medicare Advantage Study of members’ satisfaction with their Medicare Advantage health plan experience.

From the UPMC for Life Broker Management Team- THANK YOU! The hard work of local broker agents for the Medicare population goes well beyond the point of enrollment. You are often their point of contact, whether it’s looking up doctors and medications, explaining benefits, reviewing yearly plan options, and so much more. Trusted broker agents, including yourself, are a part of this award—and it’s only the beginning!

This award reflects UPMC's commitment to providing the highest quality member service experience to more than 217,000 Medicare members. They strive to go the extra mile to help your clients and are laser-focused on doing everything they can to help them stay healthy and happy. That makes a real difference for members and the communities we serve.

UPMC for Life achieved this top ranking among Pennsylvania plans due in part to top scores for:

• Resolving problems or complaints
• Earning members’ trust
• The strength and capabilities of call center staff
• Efforts to save members time or money

Again, thank you for your part in helping UPMC for Life to be ranked #1 in Member Satisfaction among Medicare Advantage plans in Pennsylvania by J.D. Power for the 2nd year in a row!

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