UPMC for Life received a J.D. Power award!

UPMC for Life earns a J.D. Power award for ranking #1 in Member Satisfaction among Medicare Advantage Plans in Pennsylvania

The UPMC for Life Broker Management Team would like to say THANK YOU! The hard work of local broker agents for the Medicare population goes well beyond the point of enrollment. You are often their point of contact, whether it’s looking up doctors and medications, explaining benefits, reviewing yearly plan options, and so much more. The trusted broker agents, including yourself, are a part of this award—and it’s only the beginning!

As many of you heard Angela Perri, Chief Medicare Officer, and Anne Palmerine, Vice President Customer Engagement & Enrollment, mention during the latest AEP broker kick off trainings, this award reflects UPMC's commitment to providing the highest quality member service to more than 207,000 Medicare members. UPMC strives to go the extra mile to help your clients and they're laser-focused on doing everything they can to help them stay healthy and happy. That makes a real difference for members and the communities they serve.

UPMC for Life achieved this top ranking among Pennsylvania plans due in part to top scores for resolving problems or complaints; providing access to digital supports, such as websites, mobile apps, and text messaging; earning members’ trust; the strength and capabilities of call center staff; and efforts to save members time or money.

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