UnitedHealthcare LEAN Change

There was a LEAN upgrade recently that now allows field sales agents to complete Voice Signature enrollments using the Field Sales enrollment form. Agents will no longer use the Telephonic script for Voice Signature.

With this update, all future Voice Signature enrollments will have E-### confirmation numbers. As a result, Voice Signature applications will now be in the same “My Applications” page with agents’ other Field Sales enrollments.

With this change, however, field agents will lose access to applications completed with the Telephonic script. Once the update takes place, agents will not be able to access older Voice Signature applications with T-### confirmation numbers. 

If agents need copies of their old T-### applications, Please contact PHD

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