UnitedHealthcare is excited to launch a team of Spanish-speaking Producer Help Desk (PHD)sales support representatives for inbound calls! Based on helpful feedback from you, they are thrilled to be able to offer this support and help simplify your experience.
You’re now able to connect with a Spanish-speaking PHD sales support representative by calling 1-866-235-5990 Monday – Friday 7 a.m. – 9 p.m. CT.
To provide the best possible experience and expedite service during the busiest times, if all Spanish-speaking representatives are assisting other callers, you will be routed to an English-speaking representative.
As part of the on-going commitment to deliver new tools and simplify how you access information, take advantage of our latest AEP resources on Jarvis.
Medicare Made Clear® offers a wide variety of tools and resources that can help you educate and inform prospects about their options during AEP.
Click the links below for additional help and consumer-facing information:
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Scope of appointment (SOA) can no longer be taken verbally because of the Center for Medicare & Medicaid Services’ (CMS) new 48-hour rule, which says in most cases you must wait 48-hours after the scope of appointment is received before completing a voice signature enrollment. The LEAN Voice Signature Job Aid has been updated to reflect this change. Here’s where you can find it at: Learning Lab > Content Library > LEAN.
Don’t wait until the end of the year – register now for the live training sessions you plan to attend! The October, November and December calendars are now available on Jarvis.
Be sure to review the Medicare Product Portal course! This interactive self-paced eLearning will show you how to navigate the tool, create customized product positioning sheets for your market and more! Find the course and the downloadable job aids at: Learning Lab > Content Library > Medicare Product Portal Course.
Continue working with members you’ve previously signed up for a UnitedHealthcare Medicare Advantage plan. The following materials can help you maintain those relationships with current UnitedHealthcare members and encourage them to renew their coverage. You’ll find the following resources on the UnitedHealthcare Agent Toolkit:
The Agent Materials team is pleased to announce acquisition marketing materials for plan year 2024 are now available on the UnitedHealthcare Agent Toolkit. You will find Clarity materials, relationship building newsletters and cards, plan-specific benefit touchpoints, meeting invites and support materials, and more!
Make sure to check this section of the JarvisWRAP weekly for information about specific marketing materials. We’ll call out some of your old favorites and highlight new ones. To get you started, below is a list of meeting invite materials.
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Beginning in 2024, UnitedHealthcare is expanding member value by working with Amazon
Anthem Medicare Advantage members now have more choices when using their Grocery benefit allowance.
Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.
Get to know us, and see how we can help you take your business to the next level.