Halfway through AEP!

Congratulations! We’re halfway through the 2024 Annual Enrollment Period (AEP) and UnitedHealthcare wanted to take a moment to applaud your hard work and dedication! Thanks to you, member and agent experiences are improving and  This is no easy task and they're thankful to have trusted partners like you on this journey!  

Let’s continue to build off that hard work and use it as a springboard to finish the second half of the selling season strong! To help, here are a few key resources to keep in mind as we enter the homestretch:

Real time access: Help members access their health plan information and rewards earlier once their application is submitted. For more information on real time access, scroll down to read the full article and check out our training by navigating to: Learning Lab > Content Library > Member Experience > Member Experience – Real Time Access.  

Medicare Product Portal: Finding, learning and comparing market-specific plan information is now easier than ever! Simply visit this one-stop shop to learn about 2024 Medicare Advantage plans. On Jarvis, navigate to: Knowledge Center > Medicare Product Portal.  

AEP Selling Resources: Visit the redesigned Selling Resources page on Jarvis today to access quick reference guides where you can learn about the UnitedHealthcare UCard®, Dental, Transportation, New Plan Names and more! To access the Selling Resources page, visit Jarvis and navigate to: Knowledge Center > Selling Resources.

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CMS one-week partial blackout period for MAPD plans

The Centers for Medicare & Medicaid Services (CMS) will experience a partial system blackout period from 7:00 p.m. (CT) Friday, Nov. 10 through 6:00 a.m. Thursday, Nov. 16, to update their systems.

This means, Medicare Advantage Prescription Drug Plan applications may pend for longer than the typical wait time. Continue to submit applications within 24 hours of receipt. If you are experiencing long wait times during the timeframe mentioned, there is no need to call the Producer Help Desk (PHD).

On the morning of Thursday, Nov. 16, application statuses will start to be updated.

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The Premier Producer program

The Premier Producer program rewards the top UnitedHealthcare Medicare sales agents with a premium experience. By reaching specific sales thresholds, Premier Producers earn priority access to the Producer Help Desk (PHD), the most experienced representatives and escalated support services, branded swag and more.

Qualification for the Premier Producer program is based on an agent’s production and membership between January and December of each year. To learn more about the Premier Producer program, including the thresholds you can set your sights on to achieve Premier Producer status, click here.

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UnitedHealthcare Medicare National Network and Passport

In 2024, the UnitedHealthcare Medicare National Network will be offered on many, but not all, Individual Medicare Advantage plans. With the national network, members have access to network care and costs nationwide. No activation needed.

UnitedHealthcare also offers the UnitedHealth Passport® travel benefit on select Medicare Advantage plans that do not have access to the national network. Although there are some similarities between the national network and Passport, there are also some key differences.

Resources

The following educational materials for the national network and Passport are in Learning Lab > Content Library > UnitedHealthcare National Network and UnitedHealth Passport

• 2024 UnitedHealthcare National Network and Passport - FAQs
• 2024 UnitedHealthcare National Network and Passport – Journey Maps
• 2024 UnitedHealthcare Medicare Advantage Plan Availability
• 2024 UnitedHealthcare National Network – Sell Sheet
• 2024 UnitedHealth Passport – Sell Sheet
• 2024 UnitedHealth Passport – Service Area List

For detailed instructions on searching for network providers, see the Provider Search User Guide in Learning Lab > Content Library > Provider Search.

Note: Passport provider searches differ from a standard national network provider search. Please reference the Provider Search User Guide for step-by-step instructions on how to search for a provider. Members cannot search in Rally® for Passport providers. Agents should direct members to call Customer Service to activate Passport and look up the providers

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Real-time access—helping members engage with their plan immediately!

Real-time access helps members start engaging with their health plan earlier and can assist in answering some common questions including “what’s the status of my application,” “when will I receive my UnitedHealthcare UCard®” and more.

Real time access is designed to help remove the guess work for members around what comes next during the enrollment process and build their confidence that they made the right choice with UnitedHealthcare. In turn, this means fewer calls to agents to check on an application and improved retention AND it’s available immediately after submission of the enrollment application.

But you won’t see these benefits unless your members use their real time access. Please encourage members to be on the lookout for a confirmation email from UnitedHealthcare, which they’ll receive shortly after an enrollment application is submitted. This email will notify them that their application has been received, provide a link to download the UnitedHealthcare app on their mobile phone and set up their member account. As an agent, you can provide immediate value and help build trust by encouraging members to sign up for digital access and download the UnitedHealthcare mobile app at enrollment to experience the value of their plan right away!

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Featured products updated for plan year 2024

Explore marketing materials on the UHC Agent Toolkit by viewing the “Featured Products” page. Discover materials that are new to you or rediscover old favorites. The page is updated with plan year 2024 must-have materials – including new Medicare Supplement social media posts, OTC brochures, benefit flyers, Clarity Guides and more.

Take a look now! From the Agent Toolkit homepage, click on the “View All” button on the “Featured Products” banner. At the top of the page, you’ll find 12 materials highlighted for the plan year. Scroll down and you’ll find eight categories to help narrow your searches!

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Regulations on leaving UHC Agent Toolkit materials in provider offices

Interested in leaving marketing materials behind in provider offices? Please note, new Centers for Medicare & Medicaid Services (CMS) regulations require marketing materials that are left in provider offices be submitted and approved via the 45-day review process.

Medicare Advantage (MA) and Dual Special Needs Plans (D-SNP) Benefit Highlight Brochures and Shopping Sheets are approved for use in common areas of provider offices. Communication materials from prior years that are already in providers offices (window clings, branded banner, etc.) are also approved for use.

Search keywords “providers office” on the UHC Agent Toolkit to see a full list of materials approved for use in provider offices.

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Stay in touch this AEP with holiday greeting cards available now

Express gratitude and spread some cheer this holiday season by sending a card from the UHC Agent Toolkit! Check out the Holiday Greeting Cards available for your AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® clients.

You’ll find the following greeting cards to share with your clients: Happy Thanksgiving, Happy Holidays, and a Happy New Year card.  To order or download printable files at no cost, go to Jarvis > UHC Agent Toolkit > search “Greeting Cards.”