< Agent Blog

UnitedHealthcare: JarvisWRAP for February 10

February 13, 2023

Update on UCard rewards credit extension

Recently UHC shared that some members received UnitedHealthcare UCardsTM with an incorrect barcode. All impacted members should now have received replacement cards and any of their unused January OTC/Healthy Food/Utility credits have been extended to February. Please note that only members who received a card with an incorrect barcode had their unused January benefits extended. These members were notified by mail of that extension. If they did not receive a member communication about their monthly benefit, it expired at the end of January as directed by their plan benefits. The impacted members typically fall into one of the following categories:

  • New to UnitedHealthcare
  • Member-requested plan changes (not changed as a result of member move)
  • Members who requested replacement cards prior to Jan. 24, 2023
  • New UCards triggered as a result of 2023 primary care physician changes

If you have additional questions or experience other issues, please contact PHD or Customer Service. 


  • UCard Quick Reference Guide, found at: Jarvis > Knowledge Center > Selling Resources 
  • UCard Instructor-Led Training on Learning Lab, found at: Jarvis > Knowledge Center > Learning Lab > Live Sessions 
  • UCard Self-Learning for Agents on Learning Lab, found at: Jarvis > Knowledge Center > Learning Lab > Content Library > UCard (course) 
  • UCard Experience - Member Portal on Learning Lab found at: Jarvis> Knowledge Center > Learning Lab > Content Library > UCard Experience - Member Portal 
  • “How To Guide” on downloading and using the UnitedHealthcare mobile app found on Learning Lab at: Jarvis > Knowledge Center >Selling Resources > scroll down, section on UCard

2023 Inflation Reduction Act Impact video now available on Jarvis

This video outlines the basics of the Inflation Reduction Act (IRA) and key details relating to how it impacts members on Medicare & Prescription Drug Plans (PDP) plans for the upcoming years. The video also shows how to find more information in Jarvis on the Inflation Reduction Act FAQ page.

The video can be found by clicking the button below and scrolling down to: Agent Reference Materials for 2023-Medicare Advantage > 2023 Inflation Reduction Act Impact video.

Access the video here.

Updated Agent Guide available on Jarvis

The updated Agent Guide is now available in the Knowledge Center. Look for updates in red and be sure to discard previous versions.

The Agent Guide is a comprehensive document that outlines UnitedHealthcare’s rules, policies and procedures. It provides you with resources on how to conduct business in an efficient and compliant manner. This guide contains answers to agents’ most frequently asked questions when it comes to doing business with UnitedHealthcare.

Keep your name top of mind

Newsletters are the perfect touchpoint to send your prospects as you continue to build your relationships. Make sure to include the cover letter, which provides your contact information. Check out the newsletters available on the Agent Toolkit.

The Health Perspectives series provides health tips and advice, plus a delicious recipe:

  • MA Health Perspectives Newsletters (12 versions) – SPRJ64029
  • Cover Letter – SPRJ64028
  • DSNP Health Perspectives Newsletters – SPRJ66596
  • Cover Letter – SPRJ66600

The New to Medicare series provides valuable Medicare information:

  • MA New to Medicare Newsletters (3 versions) – SPRJ64024
  • Cover Letter – SPRJ74717

Search by SPRJ number above or by keyword: newsletter

Medicare Supplement 80/20 Medicare Cost Mailer

Cost is a huge factor when choosing a healthcare plan. The Medicare Supplement 80/20 Medicare Cost Mailer walks prospective clients through what Original Medicare does and doesn’t cover, and how a Med Supp plan may save them from picking up the balance. Order now at no cost on the UHC Agent Toolkit!

Search keyword: 80/20

View Details >View Details >

Questions? Call us at 855-888-8326.

Don't have a MedicareValue page yet?

Get Your FREE Site >

Posts you may be interested in...

Read More

Highmark: PREPARE NOW for Updates Coming April 1 to New York Broker of Record Process and Health Risk Assessments

March 27, 2023
Agent Blog Icon - Indicates this is a blog article.

There are two important updates coming to New York producers at the beginning of April: a transition to a new online Health Risk Assessment, and a change to New York's Broker of Record process.

Read More

Gerber: Important Changes to Commission Override State Requirements Coming Soon

March 27, 2023
Agent Blog Icon - Indicates this is a blog article.

In accordance with compliance requirements, Gerber Life will require any upline that has Agents selling Gerber Life products in an override state to be licensed and appointed in that state in order to receive override commissions.

Read More

Clover: Understanding CAHPS (Consumer Assessment of Healthcare Providers and Systems)

March 22, 2023
Agent Blog Icon - Indicates this is a blog article.

One of the most valuable ratings Clover can get is out of the CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey sent by CMS each year.

Read More

Cigna: Check in with your customers

March 21, 2023
Agent Blog Icon - Indicates this is a blog article.

Tips for your 60-day check-in with your new customers.

Read More

Don't have time to call? Use GTL's Text-to-Chat feature

March 21, 2023
Agent Blog Icon - Indicates this is a blog article.

Do you have questions or requests for GTL's Sales Support team and don't have time to call?

Read More

SureBridge Brand change coming soon

March 21, 2023
Agent Blog Icon - Indicates this is a blog article.

Acquired in 2019 by the UnitedHealthcare company, The Chesapeake Life Insurance Company is now officially welcomed into the UnitedHealthcare brand family

Who we are & what we do.

Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.  

Get to know us, and see how we can help you take your business to the next level.

Learn More

Helpful Links

New Here?

We love meeting new people! Fill out the form below, and one of our sales directors will get in touch with you shortly.

Thank you! Your form has been received!
Oops! Something went wrong while submitting the form