UnitedHealthcare: JarvisWRAP for April 14

Tip of the week

Curious to see what Medicare Advantage members experience on the UnitedHealthcare member site or mobile app? Now you can! Navigate through the member site and mobile app demo to see how members view their UnitedHealthcare UCard®, access available and completed Rewards, shop OTC products and more.

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2026 CMS final rule and final rate

The Centers for Medicare & Medicaid Services (CMS) released a final rule on April 4, 2025, which outlines technical changes to the Medicare Advantage Program, Medicare Prescription Drug Benefit Program, Medicare Cost Plan Program and Programs of All-Inclusive Care for the Elderly (CMS-4208-F).  

CMS also released a final rate notice on April 7, 2025, which updates the 2026 payment policy for Medicare Advantage and Part D programs.

Watch for more information in the coming months.

 Review the CMS releases

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Have questions about AARP Medicare Supplement Plans? UnitedHealthcare has FAQs with answers!

As you explore plan options with new-to-Medicare clients, ensure you have the answers you need. Explore this list of frequently asked questions (FAQs) to help deepen your understanding of AARP® Medicare Supplement Insurance Plans from UnitedHealthcare®. These FAQs are designed to guide you in locating useful information and assist you in determining if these plans are the right fit for your clients.

If you are looking for a unique and fun way to help your clients better understand Medicare Supplement plans, check out the Med Supp Crossword Puzzle on the UHC Agent Toolkit. This crossword puzzle is a great way for you to engage with your clients in group events or could be used as a leave-behind piece. Search with keyword “Crossword.”

Explore the FAQs in Jarvis!

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Supporting your business with the Agent Guide

The Agent Guide is your comprehensive resource containing the information you need to conduct business with UnitedHealthcare efficiently and compliantly. The guide is updated monthly and posted on Jarvis. Check out updates noted in red in the Agent Guide posted April 1, 2025.

• Updated the Consumers with Linguistic Barriers section to clarify that interpreter services are available to all consumers and materials in other languages are available by request.
• Updated the Agent Complaint Process section to clarify timelines for complaints against agents.

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Reminder: Disaster/Emergency SEP change rescinded

As was previously noted, the Centers for Medicare & Medicaid Services (CMS) has rescinded the Emergency/Disaster Special Election Period (SEP) change that was scheduled to go into effect April 1, 2025. This means enrollments using the Emergency/Disaster SEP can continue to be submitted by an agent directly to UnitedHealthcare and agents will not need to redirect clients to 1-800-Medicare.

The Federal Emergency Management Agency (FEMA) may have declared a weather-related emergency or major disaster in your state. Medicare beneficiaries affected may be eligible for a Special Election Period (SEP). You may access marketing materials that comply with CMS marketing requirements on the UHC Agent Toolkit by searching keyword “Disaster.”  

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Selling UnitedHealthcare Dual Special Needs Plans year-round

UnitedHealthcare Dual Special Needs Plans (D-SNPs) are designed for consumers eligible for both Medicare and Medicaid. Selling the D-SNP product as part of your product portfolio offers the opportunity to reach consumers year-round and support their changing needs.

As a reminder, the new Integrated Care SEP allows a once-per-month election for Full Dual eligibles (QMB+, SLMB+, FBDE) to enroll into a Fully Integrated Dual Eligible (FIDE), Highly Integrated Dual Eligible (HIDE) or an Aligned Integrated Plan (AIP) Special Needs Plan (SNP).

For markets that do not offer the Integrated Care SEP, you can continue to support members when certain events happen, such as a move or a loss of other coverage using the Special Enrollment Periods.

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