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System Issue: Cancelation requests through SureBridge Self-Service Tool not processed
System Issue: Cancelation requests through the SureBridge branded Self-Service Tool not processed
SureBridge recently identified a system issue with the Self-Service tool (myportal.surebridgeinsurance.com) that prevented policy cancelation requests made through the portal from being processed between Nov. 23, 2022 and Jan. 7, 2023. This issue is isolated to cancelation requests only and updates have been made to correct the issue. The tool should be working as expected again.
The policies affected are being identified and will be processed accordingly. Any refunds that may be due could take up to 10 days to be processed.
If you have list of customer cancelation requests that were made during this timeframe and would like to check status, please email producersupport@surebridgeinsurance.com instead of calling Customer Service.
Questions? Call us at 855-888-8326.
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