Over the past 2 years SureBridge has kept agents informed of new business moving by states to be supported on the new policy administration system. This move typically meant a change in billing dates for most and a move to the new member website. They are finally ready to announce the end of this conversion process and move all remaining “old” business (i.e. any business not on the new system) to the new policy administration system at the end of August. Here is what you and your customers can expect:
List Bill Customers
Although List Bill groups are not being moved at this time, access to ChesapeakePlus.com will not be available to this group starting Aug. 24. They should be expected to move these groups in mid-October. SureBridge will email you, and them, about changes and access to the new member website.
Agent Self-Service Tool, myportal.surebridgeinsurance.com
This tool will continue to be available for Agent use. You can use it to make changes on behalf of your customer - like an address change, request for duplicate ID cards, or even cancel a plan if need be. Bookmark myportal.surebridgeinsurance.comfor quick access. Remember requests/changes cannot be made Aug. 24 – 29 until the system move is complete.
Commissions
Commission amounts may be different for a short time in September and/or October due to the collection of pro-rated premiums and billing draft date changes. Once full monthly premiums begin regular posting on new billing dates, you’ll see full regular commission payments again. Advances, if applicable, will be made based on the full commissionable premium amount.
UnitedHealthcare
SureBridge-branded products are underwritten by The Chesapeake Life Insurance Company, which is a UnitedHealthcare company. The UnitedHealthcare brand will be introduced over a period of time to Agents and customers. Its first appearance will be on the new member website coming in September. They will be sharing more in the future on how to begin to leverage this in your conversation with customers.
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