< Agent Blog
Feb
12
,
2024

REMINDER: When to use the TPMO disclaimer

February 12, 2024
UPMC

As a reminder, the Centers for Medicare & Medicaid Services (CMS) released regulations that state all marketing, sales, and enrollment calls must be recorded in their entirety and the TPMO disclaimer must be stated in the first minute of any sales call.

If you do not sell all plans in your area, state the following:
“We do not offer every plan available in your area. Currently we represent [insert number of organizations in your area] organizations which offer [insert total number of plans from all represented organizations] products in your area. Please contact Medicare.gov,1–800–MEDICARE, or your local State Health Insurance Program to get information on all of your options.”

If you do sell all plans in your area, state the following:
“Currently we represent [insert number of organizations in your area] organizations which offer [insert total number of plans from all organizations in your area] products in your area. You can always contact Medicare.gov,1–800–MEDICARE, or your local State Health Insurance Program for help with plan choices.”

The TMPO disclaimer should also be used:

  • On any broker websites.
  • Electronically when communicating with a client through e-mail or online chat.
  • In any marketing materials, such as a letter, flier, postcard, etc.

Remember, UPMC for Life gives you access to CMS-approved materials that include the TPMO disclaimer that you can easily personalize. For self-mailers, fliers, and more, visit the Marketing Storefront site. For letters and email templates as well as social media posts, visit the Broker training site.

View Details >View Details >

Questions? Call us at 855-888-8326.

Don't have a MedCareValue page yet?

Get Your FREE Site >

Posts you may be interested in...

Read More

The Birthday Rule: What It Means for Med‑Supp Agents & Clients

June 12, 2025
Agent Blog Icon - Indicates this is a blog article.

Learn how the Birthday Rule gives Medicare Supplement clients a guaranteed opportunity to switch plans without underwriting—and how CareValue helps agents navigate this evolving opportunity.

Read More

CHLIC transition beginning for policyholders in Connecticut and Mississippi

June 9, 2025
Agent Blog Icon - Indicates this is a blog article.

The CHLIC transition is about to begin in Connecticut and Mississippi.

Read More

Highmark Changes to MA, D-SNP, and Medigap Application Submission Process

June 6, 2025
Agent Blog Icon - Indicates this is a blog article.

Please be advised of an important update regarding the submission process for Medicare Advantage (MA), Dual Eligible Special Needs Plan (D-SNP), and Medigap applications.

Read More

UnitedHealthcare: JarvisWRAP for June 2

June 3, 2025
Agent Blog Icon - Indicates this is a blog article.

Member retention support and 2026 Certifications coming soon

Read More

Reducing and filing customer complaints

June 3, 2025
Agent Blog Icon - Indicates this is a blog article.

Take these steps to help reduce customer complaints and learn how to file them if needed

Read More

Cigna: Start selling DVH Plus now!

May 28, 2025
Agent Blog Icon - Indicates this is a blog article.

Available to sell now in CA, FL, IL, PA, and TX

Who we are & what we do.

Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.  

Get to know us, and see how we can help you take your business to the next level.

Learn More

Helpful Links

New Here?

We love meeting new people! Fill out the form below, and one of our sales directors will get in touch with you shortly.

Thank you! Your form has been received!
Oops! Something went wrong while submitting the form