Paperless communications from Cigna are coming your way

IMPORTANT ANNOUNCEMENT REGARDING COPIES OFCUSTOMER LETTERS

Starting on April 24, 2023, if you are a broker with an email address on file, you will receive copies of the following customer letters by email only. If you do not have an email address, you will continue to receive paper copies by mail.

• Initial binder payment
• Binder amount change
• Binder payment reminder
• Binder payment cancellation
• Past due reminder – billing  month 1
• Past due reminder – billing  month 3
• Termination letter (due to  non-payment)
• Customer requested termination  letter

If you receive a document via email and unsubscribe, you will no longer be sent copies by email or through the mail. However, we are working to make these documents available in your CignaForBrokers account soon.

To update your email on file, login to CignaForBrokers, click on the dropdown by your name in the upper right, then click on "Security Profile."

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