It was recently discovered that Humana’s Rx Calculator and Humana.com were incorrectly quoting the $0 Rx Copay Benefit Model incorrectly for DSNP plans. These tools stated the filed cost-share instead of $0. To resolve this quickly, Humana has now added disclaimers to callout this benefit accordingly for each tool:
For the Rx Calculator, two new disclaimers have been added. A banner at the top of the tool reads, “For all D-SNP/DE-SNP, you must check the Eligibility Requirements infocon for information on the $0 Rx Copay Benefit pricing.”
Another disclaimer in the infocon reads, “$0 copays for all Part D prescription drugs all year long for D-SNP/DE-SNP members who qualify for ‘Extra Help.’”
On Humana.com, $0 will appear on the plan card and additional disclaimers will be added. Examples of these disclaimers include:
These changes ensure you know how to correctly quote the benefit, and members have the most accurate and up-to-date information when it comes to the $0 Rx Copay Benefit for DSNP plans for 2023. If you have questions or would like additional information, please contact the Associate Support Center (ASU) at(800) 309-3163
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