Important Updates for AEP from Cigna

Please take some time to review these important updates to help you during AEP.

Salesforce Dashboard

There are new features available in the Broker Dashboard in Salesforce. You can now view your book of business, pending applications, retention tips, member birthdays, a Star Producer meter, and much more! Click here to learn more.

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Online Provider Look-up Tool Updates

With Cigna's new online provider look-up tool, you can now customize your provider search and download or print a copy of the results in advance of your appointments. This can be a useful tool when you have appointments where internet connectivity may be a concern. Also, you can now search for health facilities or medical groups, including rural health clinics and Federally qualified health centers. Review the updated job aid to learn more.

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CARL Email Tips and Best Practices

Want quicker turnaround times and resolutions to the issues you email our Cigna Agent Resource Line (CARL) team? Include the following in the body of your message:

• Agent name
• Agent ID or NPN
• Member name and preferably the MBI if the question is related to the member
• Succinct description of the problem

Use one of the following options in your subject line:

• Commission - Statement request
• Commission - Missing payment
• Agent Of Record Inquiry
• Application status
• Contracting
• Address Change
• Certification/Producer University/Pinpoint
• Password Reset
• RFI information/Case # or MBI and Beneficiary name
• EFT/Direct Deposit
• OTHER