< Agent Blog
Nov
09
,
2023

Important Updates for AEP from Cigna

November 9, 2023
Cigna

Please take some time to review these important updates to help you during AEP.

Salesforce Dashboard

There are new features available in the Broker Dashboard in Salesforce. You can now view your book of business, pending applications, retention tips, member birthdays, a Star Producer meter, and much more! Click here to learn more.

Online Provider Look-up Tool Updates

With Cigna's new online provider look-up tool, you can now customize your provider search and download or print a copy of the results in advance of your appointments. This can be a useful tool when you have appointments where internet connectivity may be a concern. Also, you can now search for health facilities or medical groups, including rural health clinics and Federally qualified health centers. Review the updated job aid to learn more.

CARL Email Tips and Best Practices

Want quicker turnaround times and resolutions to the issues you email our Cigna Agent Resource Line (CARL) team? Include the following in the body of your message:

  • Agent name
  • Agent ID or NPN
  • Member name and preferably the MBI if the question is related to the member
  • Succinct description of the problem

Use one of the following options in your subject line:

  • Commission - Statement request
  • Commission - Missing payment
  • Agent Of Record Inquiry
  • Application status
  • Contracting
  • Address Change
  • Certification/Producer University/Pinpoint
  • Password Reset
  • RFI information/Case # or MBI and Beneficiary name
  • EFT/Direct Deposit
  • OTHER
View Details >View Details >

Questions? Call us at 855-888-8326.

Don't have a MedCareValue page yet?

Get Your FREE Site >

Posts you may be interested in...

Read More

Attention: Molina 2025 & 2026 Agent Onboarding

July 7, 2025
Agent Blog Icon - Indicates this is a blog article.

If an agent does not complete a 2025 onboarding invite by July 7, the onboarding invitation will be canceled

Read More

New Wellabe incentives start this month

July 7, 2025
Agent Blog Icon - Indicates this is a blog article.

New sales incentives kicked off on July 1, and you have even more opportunities to bring home extra cash.

Read More

New UPMC CRM is launching soon!

July 7, 2025
Agent Blog Icon - Indicates this is a blog article.

Evolve will allow users to seamlessly transition their current business

Read More

Gerber Life Email Address Deactivation Notice

July 7, 2025
Agent Blog Icon - Indicates this is a blog article.

Email address will be deactivated as of August 31, 2025 and will no longer be monitored after that date.

Read More

Excellus BCBS Medicare Broker News Vol. 7 No. 7

July 2, 2025
Agent Blog Icon - Indicates this is a blog article.

Important D-SNP Plans Information | Preparing For AEP - Core And Retail Trainings

Read More

Excellus BCBS Broker News Vol. 20 No. 7 Special Issue

July 1, 2025
Agent Blog Icon - Indicates this is a blog article.

2026 Large Group Product Updates And Reminders

Who we are & what we do.

Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.  

Get to know us, and see how we can help you take your business to the next level.

Learn More

Helpful Links

New Here?

We love meeting new people! Fill out the form below, and one of our sales directors will get in touch with you shortly.

Thank you! Your form has been received!
Oops! Something went wrong while submitting the form