< Agent Blog
Jan
11
,
2024

Important Information for 2024 from Geisinger

January 11, 2024
Geisinger Gold

New flex and OTC cards issued

NationsBenefits, Geisinger’s new card vendor, has issued new cards to all members who have over-the counter (OTC) and/or flex benefits. Members who have a plan that includes both OTC and flex benefits will receive just one card. For questions or help obtaining or activating a card, call 877-880-8874 (TTY:711) or visit geisinger.nationsbenefits.com.

New bulletin schedule

Watch for the next issue of the Gold bulletin in your inbox during the second week of February. You’ll receive an issue the second week of each month after that (except for special editions).

Help with enrollment

Do you have members who left Geisinger and want to come back? Geisinger can help you get them back into a plan that’s best for them. Just reach out to your broker manager.

New supplemental reimbursement form

A new supplemental reimbursement form is available for 2024. Members can request reimbursement for the following, depending on their plan:

  • Dental services
  • Routine eyewear
  • Eye exam copay (routine)
  • Fitness
  • Hearing aid(s)
  • Hearing exam copay (routine)

This form replaces last year’s multiple versions, which were based on plan.

Download the 2024 Supplemental Reimbursement Form        

Checking application status

To check on the status of an application, email brokerhelp@thehealthplan.com with the following information:

  • Name
  • Date of birth
  • Medicare beneficiary identifier (MBI)

Be sure to include how the application was sent and for which plan. The broker care team will respond as soon as possible.

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Questions? Call us at 855-888-8326.

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