Cigna HealthcareSM has been negotiating in good faith with TriStar Health System, Inc. and HCA Florida Healthcare and worked hard to reach an agreement. However, all parties were unable to agree on a new contract that will keep healthcare affordable for Individual and Family Plans (IFP) customers. Members are dealing with inflation and rising costs of care, making access to affordable, quality care more important than ever.
As of October 1, 2023, HCA TriStar is no longer in-network for our Individual and Family Plans customers in Tennessee. Additionally, as of October 1, 2023, HCA Healthcare hospitals are no longer in-network for our Individual and Family Plans customers in Florida. HCA Florida Healthcare physicians and ancillary providers have a contract termination date of December 1, 2023.
Cigna recognizes that ending a provider contract can be disruptive to customers. That is why they provided customers with advance notice that these providers may no longer be in our network as of October 1, 2023.
What your clients need to know:
Cigna is committed to supporting you and your clients. They will help your clients access affordable, quality care from other hospitals and doctors by guiding them to in-network alternatives. They will need to select an alternative if they want to continue to get care at the in-network benefit level. Here are some providers your clients may visit:
Your clients can find in-network hospitals and providers online using myCigna.com® or the myCigna® App. Additionally, customer service advocates are available 24/7/365 at the phone number printed on a customer’s Cigna ID card or at 1.800.244.6224.
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