< Agent Blog
Oct
25
,
2022

Icario Connect Agent Portal - Important Updates from Cigna

October 25, 2022

Read below for tips to facilitate your transition to the new portal

On October 12, Cigna launched the new and improved Icario Connect Agent Portal. This new agent portal includes features that make it easier for you to facilitate health risk assessments (HRAs) with your customers. 

 As part of the transition to the new portal, all existing agents should have received a Welcome Email from Icario inviting them to create new login credentials. Many agents have been able to transition to the new agent portal smoothly.

For those of you who have still not activated your new agent portal, Cigna has put together some helpful tips and resources to help you along the way. 

 

Registration Issues

Agents who have not registered in the new Icario agent portal will receive daily emails from Icario with their new username and password. If you have not received the email, please check your spam folder or follow the steps below:

1.  Email Icario directly at customer.service@Icariohealth.com.

2.  Call the Cigna Agent Resource Line (CARL) at 866-442-7516. 

 

Password Issues 

If you are experiencing any issues with your new password (e.g., new password is not working), please follow the steps below. 

1.  Reply to the Icario Welcome Email informing Icario that your new password is notworking. Icario will reach out directly to assist you.

2.  Email Icario directly at customer.service@Icariohealth.com.

3.  Call our Cigna Agent Resource Line (CARL) at 866-442-7516

 

Other Technical Issues

If you are still experiencing technical difficulties after following the steps above, please try the following:

  • Clear the cache in your browser.
  • Disable your pop-up blocker.
  • Check your spam folder for emails from Icario.
  • Type in your new username and password to ensure accuracy (do not copy and paste from the Icario Welcome Email).
  • Use capital letters when entering the Medicare Beneficiary Identifier (MBI) on the Prospective Member screen (e.g., 1AC2-D34-EF56)

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