Highmark: Get Ready Now for AEP and OEP

2025 Marketplace Training For Delaware and West Virginia

Plan Year 2025 Marketplace registration and training for individuals selling in Delaware or West Virginia is available for new agents and brokers and those returning who didn’t complete Marketplace training for Plan Year 2024!  The optional Small Business Health Options Program (SHOP) training and SHOP Agreement are also available.

If you are a new agent or broker selling in Delaware or West Virginia who does not already have a Centers for Medicare & Medicaid Services (CMS) Enterprise Portal account, follow these steps to create your CMS Enterprise Portal account and your agent/broker profile on the Marketplace Learning Management System (MLMS):

1. Create a CMS Enterprise Portal account
2. Request the Agent Broker Training Access role
3. Complete remote identity proofing through the Identity Management (IDM) system
4. Complete your agent/broker profile on the MLMS via the CMS Enterprise Portal

All agents and brokers should follow these steps to complete Plan Year 2025 registration and training after they have completed the above steps:

1. Log in to the CMS Enterprise Portal
2. Update your information on your MLMS agent/broker profile
3. Complete the annual Marketplace training
4. Read and accept the applicable Marketplace Agreement(s)
5. Print your 2025 Registration Completion Certificate
6. Confirm your registration by using the Registration Completion List

Throughout the registration process, you can use the Marketplace Registration Tracker to track your progress.

You have two free options for completing your training:

• Through the MLMS, offered by CMS.
• Through the CMS-approved vendors, HealthSherpa and INSXCloud. If you choose either of these options to complete training, you must return to the MLMS to complete your registration though you do NOT have to complete the training again on the MLMS.

You can also take the Help On Demand training one business day after you complete your Marketplace registration, training, and agreements. Simply log back into the MLMS to complete this course and participate in Help On Demand! Help On Demand is a consumer assistance referral system that quickly connects consumers seeking assistance with Marketplace-registered, state-licensed agents and brokers in their area who can provide assistance with Marketplace plans and enrollments.

Learn more about how to participate in Help On Demand.

Have questions about registration and training? Review these frequently asked questions. You can also contact the Marketplace Service Desk at 1-855-267-1515 Monday through Friday from 8:00 a.m.−8:00 p.m. EST.

2025 Pennie Training for Pennsylvania

For agents and brokers selling in Pennsylvania, Pennie has indicated their 2025 Assister and Broker Certification Training will open at the end of this month. Highmark will share the training link as soon as it is live!

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2025 Highmark Medicare Advantage and D-SNP Certification Training

Highmark's 2025 Medicare Advantage and D-SNP Certification Training module must be completed prior to selling for 2025. Don't delay - start your training today!

IMPORTANT NOTE: Multi-Factor Authentication is now required to access the Producer Portal. If you have not created a Multi-Factor Authentication profile, please refer to this guide for set up instructions.

To view and download a User Guide to walk you through the Certification Training process, click here.

If you experience issues accessing or completing your training, please reach out to Highmark directly.

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2025 NABIP and AHIP Certification

REMINDER: You must also complete agent training and certification from either NABIP or AHIP prior to selling 2025 Medicare Advantage products.

For 2025, Highmark will again recognize agent training and certification from two organizations: NABIP (formerly NAHU), and AHIP. You only have to achieve certification from one of the two; however, all requirements for either must be completed prior to selling 2025 Medicare Advantage products.  

For more information and to enroll in the NABIP 2025 Training and Certification, click here. OR to complete the 2025 AHIP Training and Certification, click here.

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