Highmark: Congratulations on a Successful 2024 AEP!

You've Reached the Finish Line. Congratulations!

Highmark would like to thank you for all of your hard work in making our 2024 AEP a success.  They would like to celebrate your dedication, commitment, and flexibility, and value your partnership, this year and every year.

With AEP wrapping up and the holidays approaching, it can feel like there's no time to stop and enjoy our successes. Highmark hopes you're able to relax, reflect, and spend time with your loved ones and looks forward to partnering with you again in the New Year!

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Checking Book of Business on the Producer Portal

You may view your book of business on the  Producer Portal. After logging into your Medicare Dashboard, click on Highmark Hub under Quick Links. There you will see a Dashboard that details your New Enrollments, your Medicare Book of Business, and New Application Status. You can search your Medicare Book of Business from the left navigation pane as shown below.

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Member ID Cards Mailing Now!  

Member ID cards have begun mailing this week, in batches by plan. All ID cards are expected to be in the mail by the end of next week.

If you receive questions about ID cards from members, you can tell them they can always access their account online to print an ID card should the need arise prior to receiving their cards in the mail.

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Prodem and Producer Hotline Reference Guides

Periodically the Highmark will get questions regarding the best way to get answers to certain questions. Is it better to email Prodem or call the Producer Hotline?

For your convenience, they have put together some best practices for both resources and included them in downloadable reference guides. This resource provides helpful direction regarding how to contact Prodem, the types of inquiries Prodem services, and suggested methods of contact depending on level of urgency.

PA/WV/DE Prodem and Producer Hotline Reference Guide: click here

NY Prodem and Producer Hotline Reference Guide: click here

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Upcoming Holiday Closures

In observance of the upcoming holidays, Highmark Senior Markets will be closed on the following dates:

Monday, December 25

Tuesday, December 26

Monday, January 1

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