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HIGHMARK CHANGES COMING IN 2023: Broker of Record Retention Process, Medigap Commissions

October 6, 2022

Broker of Record Retention Process Update

As Highmark Blue Cross Blue Shield of Western New York and Highmark Blue Shield of Northeastern New York continue to integrate with systems in use across the rest of Highmark's footprint, one important change we're looking forward to in 2023 is an improvement to the Broker of Record (BoR) retention process.

As of March 31, 2023, the BoR update process currently in place in our New York regions will be discontinued. The good news is, with the full migration to Highmark's portal and enrollment system, you will be protected should your members make any plan changes via one of our internal sales channels. With this change, you will remain BoR and you will continue to receive renewal commissions for these members, as long as you continue to meet ready to sell criteria. 

More details, including the new BoR update process, will be forthcoming as weapproach 2023 and we'll send you reminders along the way to keep this information front of mind.

Medigap Commissions Update

Highmark BlueCross BlueShield of Western New York and Highmark BlueShield of Northeastern New York will no longer pay commissions on Medigap policies beginning with 1/1/2023 effective dates.

Important notes:

  • Highmark will continue to pay renewal commissions on Medigap policies effective before 1/1/2023.
  • This change does not impact Medicare Advantage commissions. Highmark continues to pay 100% of CMS's defined Fair Market Value: $601 for initial/new to Medicare coverage and $301 for renewals (annual payment per contract).

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