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Help Your Clients With Humana Pharmacy

September 9, 2021

When your client chooses a preferred cost-sharing pharmacy on their plan, like Humana Pharmacy, they get the low-cost generics and 90-day supplies for certain drugs sent right to their door. That's good for their wallet, time and health, which is human care your clients can appreciate. 

Humana Pharmacy

For members interested in Humana Pharmacy, you can tell them about:

  • Prescription refill reminders via phone, email or text.
  • Two different pharmacists check medications for accuracy and to avoid drug interactions.
  • Ranked #1 in customer satisfaction for mail-order pharmacies four years in a row by J.D. Power.*

But keep in mind, Humana Pharmacy should only be discussed if a member requests information about Humana Pharmacy or if Humana Pharmacy is a preferred cost-sharing pharmacy on a member's plan and the member expresses interest, and you can only discuss Humana Pharmacy as one of the options for mail-order pharmacies. You can't direct or "steer" members to use Humana Pharmacy.

Provide your clients up-front info on their drug costs

Use the Rx Calculator to determine your client's prescription drug costs at the point of sale, and help them avoid unwanted surprises down the line. After getting client consent, launch the Rx Calculator from Enrollment Hub or FastApp to ensure their information will be saved.

Reminder to Agents, sharing 2022 plan information prior to October 1st, 2021 is strictly prohibited by CMS.

Here's how members can provide consent to be contacted by Humana Pharmacy:

  1. Online via ENROLLMENT Systems with an Agent or client self-enrollment.
  2. By calling 1-855-310-5799 once the member has their Humana ID.
  3. Fill out the paper form accessible in the Marketing Resource Center (MRC).

Let your clients know what a preferred cost-sharing pharmacy, like Humana Pharmacy could do for them. Take advantage of the MRC’s customizable and downloadable materials, available in multiple languages.

Download Flyer >View Details >

Questions? Call us at 855-888-8326.

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