Excellus FitOn member log in technical issue

It has recently been brought to the attention of Excellus BCBS that some Medicare members have been experiencing technical issues when attempting to access their member account for their FitOn fitness benefit.  

The issue was immediately escalated to the FitOn vendor, and recently received word that this technical glitch should now be resolved. If any of your members have reached out advising they are experiencing log in issues, please advise them to clear their browsers cache and then log back in to the site.

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Q: Who do I contact for help?

A: You can contact FitOn directly and they can help answer your questions, sign you up, and get you started.

Email: help@fitonhealth.com

Website: https://www.fitonhealth.com/help

Phone: 855-952-6423 (TTY/TDD 711)

Hours of Operation are Monday through Friday, from 8:00am to 9:00pm

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Your understanding is greatly appreciated as Excellus works through this technical issue and they want to ensure they are providing resolution as quickly as possible.

Please reach out with any additional questions or concerns.

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