Excellus BCBS Medicare Broker News Vol. 6 No. 10 Special Issue

FamilyCare Medical Group Remains In Network

Excellus BlueCross BlueShield and FamilyCare Medical Group have announced a new contract agreement effective Jan. 1, 2025, that will keep FCMG in the Excellus BCBS provider network. Read more here.

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Member Resources

During contract discussions with doctors and hospitals, Excellus BCBS focused on reaching an agreement that is fair for all parties involved. This is a normal part of doing business and can occur each year, or every few years.

Excellus BCBS asks that your trust remains with them and the strong network they have built across the Upstate New York regions, which includes 98 percent of local providers.

In keeping the focus on you, they would like to share resources that ensure you feel supported now while discussions are ongoing and into the future. You are encouraged to visit these website pages, utilize the services listed, and to contact them should you have other questions.

• Provider Updates: The Provider Contract Updates page will provide ongoing updates and insights into the contracting negotiations, ensuring you and members are well-informed.
• Care Options: The Care Options page includes information on:
  • In-network vs. out-of-network care
  • The importance of primary care doctors
  • Urgent Care options in your community
  • Information on accessing telehealth services
• Telehealth: All Medicare members have access to telehealth through our partner, MDLIVE© (cost shares vary by plan). Providers may also offer virtual visits via phone or video chat for various conditions or services.
• Resource Centers: With locations in New Hartford, Greece, and Johnson City, the Resource Centers offer free in-person support to all members. Customer care representatives are available to answer questions about coverage, benefits or billing. Seminars and education events are also offered here. For a list of locations and hours, visit in person.

As always, if you have questions about the network, plans, or benefits, please reach out to your Medicare Broker Account Executive.

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